Sir/Madam.
Recently, i received a highly over rated bill, on my airtel broadband connection. I expect it to be 220, but i got a bill of RS. 2500 . The everyday usage list on the bill is completely fake, as have never used this connection since last 6 months almost (All my past cancellation requests and also the last bills reflect the 0 usage). As since last 6 months, I am using my MTNL connection for my internet requirements. However keeping the airtel connection just to fall back upon in case there is some problem with MTNL lines.
After getting the overrated bill, i immediately (on 11.sep.2010) called the customer care to resolve it (complaint no.: 37500736). They replied me to solve it only uptil 18 sep 2010
I highly doubt the problem is related to either faulty lines or modem. So with the fear of getting an overrated bill again, and so not waiting for 18 sep i also, requested to cut off the internet lines with an immediate effect. (Request: 1191489). However this request is constantly being ignored, and even after launching my request to end up this faulty connection on 11.sep. no officer has yet visited me to solve the issue. I fear that their delay would end up in charging me with an unaffordable amount by 18 sep 2010 with a fake usage list again.
After 6 days of waiting i got a call from Airtel (17 sep. 2010), that they have come to the conclusion that the bill generated is ok. On asking, what was the process through which they came to this conclusion, they just told me that it can't be disclosed. I was surprised that after 6 days of waiting, no airtel officer ever came to check the lines, or modem, and they just report me back that the bill is ok.
I even requested them to provide me the website list (as i am sure, it must be fake, as i never used the internet connection) they were unable to do so.
As i discussed more, they just reopened the case. Sir/Madam, they have already taken 6 days for this, and yet they have not solved my problem. I am sure, after 6 days, they would again report me with the same declaration, without even looking into the case. They are delaying this case, and i may recieve my next inflated bill (However i have already told them to cut off this connection at 11 sep only).
Sir/ Madam, what i need is only the list of websites which according to them i have accessed in this month. With their attitude and services i don't hope any information regarding for what they are billing me such a high amount, when the fact is my internet consumption was almost nil, as it is since last 6 months.
Please help me in resolving this issue.
thanks
Vishwas Gagrani
9891468067
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