Hi,
I applied for an Airtel broadband connection on 28th September and as per the representative I was supposed to get the connection within 3 working days i.e.by 1st of October. I paid a 3 months advance also (Rs. 3300/-) which will offer me a free installation on 1 Mbps plan. As I was not fit enough to make to office (was hospitalized for 1 month) I have an option to work from home for which I required the broadband connection, so I was desperately looking for the connection. On 1st October I called the Airtel care and they told that October 2nd is holiday and 3rd is Sunday, as the technical guy wanted leave I have to wait till Monday. The next week I called to customer care as the connection was not set up and as per them there was no port available in my locality, following that I got a call from the channel manager that some approval is required for the port to be set up which will be done in 2-3 days. After that I was keep on following till today (18th October) and the response is like it will be done by end of the day, the next day I used to call again and the same response. When talking to the channel manager (9845972137) he told that the connection is done and he told to call later, for the later calls he is telling he is busy at some other location and will call back, but I didn't receive any calls. I have filed a complaint at the Airtel customer care which has not been taken care yet.
I wrote an email to Nodal officer '[email protected]', '[email protected]' and '[email protected]' which were the escalation points Airtel has provided in their portal but I didn't get any reply or response.
If it was a port problem they could have informed (before collecting the money) that there is no feasibility for connection in my location so that I would have gone for a different service provider with wired or wireless. It’s really paining as they promise that the connection will be done by end of the day and they never kept their word.
I asked for refund of the amount and the executive is telling that it will take 15 days ..
My Airtel application number is 171580.
The representative who collected money from me is Fayaz (9740978933).
My compliant number at customer care is 38431106.
The opinion and comments on Airtel broadband from my friends and colleagues are really good (I was using Airtel broadband in my previous room), but I really felt to make this in notice as I am still struggling for connection.
If the connection is impossible I request help for refunding the amount as soon as possible.
Thanks!
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