I am having a very very humiliating and frustrating experience with the helpdesk guys taking calls in Airtel broadband department called "Retention".
I requested him for half an hour to accept my "Disconnection Request" but he did not logged it and trying to convince me.
Now I have sent them email to close my connection. Airtel/ Alcatel was not able to close my request # 7914150 for past 3-4 days. Alcatel providing pathetic services and coming with repaired modem every time. The modem works either for couple of hours or for a day or two and then goes faulty. Three modems have been replaced and nothing has been done, my broad band is still down.
The another pathetic part of the services is Airtel says that they don't take care of modem. They accept calls for modems but don't take ownership. They transfer calls to Alcatel. Alcatel Guys are not able to resolve my issue and coming every time with repaired and faulty modem.
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