Hi,
We have applied for the net connection in November 1st week and have been told that it will be installed the next day. We have also paid INR 1000 cash to the airtel representative. But no one turned up for installation for next 10 days. Then we told Airtel customer care to get the net installed in 1st week of December since we are travelling out of station. Only on December 6th the airtel representative came and installed the net. We have been told that for 1st month we will have to make the payment only for the service charge as we have made the advance payment. But to our surprize we have recieved the invoice and they have also added that 1K Rs. to thatWhen we complaind about wrong billing firstly they said they do not have in records that we have made the payment of INR 1K.When we have given them all the proofs they said they will get back to us. Even after repetative emails no one turned up. Out of a sudden, someone called up and said that they have refunded the amount by cheque. We have no clue which cheque they are talking about. In their records they have marked the case as resolved as they have given us the refund cheque. When I told their representative we have not recieved any cheque he said it could have been submitted to your account. Which account they have subvmitted when we have not shared any account no. And above all that they are disconnected our net connection because of non payment of bill. Why should we face this when we have already made they payment. We are ready to pay the service charge but why the double payment.
Airtel Broad band no.: 08042044856
Name: Dipti
Hope to get some resolution of this.
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