Hi,
My Airtel broadband is not working for the last 8 days (Fixed line no - 04040155189)
I had raised this complaint several times to Airtel customer care (service req nos - 12366150 & 12413340), then to the nodal officer (service request no - 12385426), and finally to Airtel appellate authority email id (serv req no - 12514364).
After a lot of false promises, NOBODY has yet called up to solve the problem, or even ask me what the problem is.
On 05/03, after sending an email, somebody called up from Airtel, claiming to be from the Airtel Appellate Office, and assured that something will be done by 5:04 PM. I also received an email (from airtel appellate office) stating that the issue will be resolved by 06/03, by 4:30PM. But as of now, it is 3:25 PM, and nobody has still contacted me for any resolution.
Whenever I call customer care, all they can say that your profile is not updated in the back-end, that is why broadband is not working. Can somebody tell those idiots, that if my profile is not updated, then how come I received proper bills (paper bills) at my CORRECT address with my CORRECT name for the last 2 months???
So I just have one single question - IS AIRTEL BEING RUN BY A BUNCH OF IDIOTS OR JOKERS?
If that is not the case, then why is that no one - Customer Care, Nodal Officer or even the Appellate Authority - is able to solve the problem - or even look into it even after 8 days??? And how come EVERY single person in Airtel is lying and making false promises about solving the issue???
I think its better to disconnect Airtel Broadband permanently and move on to another service provider, since Airtel service quality has become pathetic!
Thanks,
Suman Ghosh.
ph - (91) 8106855511
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