Hi,
This is in regards to my Land line & Broadband connection # 011 - 42670178. Account # 11600956
I have been using Airtel services from quite some time & have always appreciated the connectivity & speed. However, from day one I have been facing the issue of my payments not reflecting on Airtel accounts.
I have been dropping my payment cheques every month in Airtel drop boxes & every time they use to misplace my cheques & my connection use to get barred. I have never said no to any payment & have always made a cash payment or have asked Airtel guys to collect the same. But there is no end to it, every time you guys bar my services & I am getting harassed. Every time I have given information about the payment made but you still can't locate the same.
My patience has reached to a saturation point & I gave a call to Airtel customer care & told to close my connection & got a reference # 33137440 as again my connection was barred & I have dropped the check twice. I have given that information to Airtel customer care department myself but as usual of no use.
I got a call from Airtel’s so called retention department on Saturday, May 29th & the guy who made the call was so rude & sarcastic that he opened the call by saying that when are you going to make a payment. I narrated the entire incident but he kept saying that make a payment. I asked him that is it a retention call or a collection call? He said that I will have to make a payment. I got so frustated & asked for his supervisor & told him that I will not make any payment.
His supervisor Mr. Javed was nice enough & tried to persuade me but he as well was talking about a payment. I told him that I have kept Airtel modem & telephone appratus aside & don't want Airtel connection anymore & somehow the call got disconnected. The original caller again called & started using foul language & said that if I will not make any payment then my relatives & friend will get collection calls.
After half an hour, I started getting calls from my 4 relatives that they are getting collection calls & the guy is saying that Mr. Ashish Ahluwalia has given your number & you have to make this payment.
If this is the kind of retention these guys are doing then Hats off to them because by doing this Airtel is just ruining Airtel's reputation & not mine. I would have agreed to pay had it been a nicer way but the way you guys have dealt with this situation I am highly annoyed & will not make any payment.
I called up Airtel customer care department & spoke with Airtel shift supervisor Ms. Neha Raman & she assured me that all this will stop & gave me Reference # 1075060.
If you these don't know what Retention of a customer means then I must say that Airtel will very soon vanish from the market due to the associates they have who tries to collect on every account & are least bothered about the customer's concern. I have received a pathetic services from Airtel people & I guess they should again look at Airtel recruitment mechanism.
This is my final warning to these guys & one more call to any of my relative or friend & I will file a lawsuit in consumer court.
Thanks & Regards
Ashish Ahluwalia (Advocate)
Cell # 9811304163
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