I've been using Airtel Broadband Services from February under the Rs1199 scheme, which was supposed to give me 2mbps broadband Internet upto a fair usage policy of 20 gbs. For the first two months, their service was good but later on, they gave horrible Internet speed, around 100 kbps instead of 2 mbps. I kept complaining via 198 several times, they resolved my issues within 24 hours. But after 2-3 days the same problem kept coming. I have called their customer care at least 7 times. And these days neither can i complain via the internet nor through 198 complain service. They simply ignore my calls and never pick up.
They recently changed their schemes so i wanted to migrate to rs1299 airtel broadband internet scheme which is supposed to give me 2 mbps upto a fair usage policy of 30 gbs, and it was confirmed by them that the scheme would be activated after the 11 th of this month. I did not get any confirmation e-mail.
I am a computer literate student myself who has studied the applied computer sciences. I have an extra modem with which I've tested and can conclude that airtel is giving me extremely slow & inconsistent speed on purpose. I have a software called Bandwidth monitor, besides that I've conducted speed tests via speedtests.net. Also I keep a track that I never exceed the fair usage policy which my airtel account (i am attaching a screenshot as evidence). I use original software and my pc is free from malware.
No one is using my wi-fi and it is encrypted with an user name and pass with the wap-psk settings on.
I reside in Tollygunge, Kolkata and Airtel Broadband service for the last 5 weeks has given me the worst service that one can possibly imagine. DO NOT TAKE AIRTEL IN KOLKATA, HORRIBLE SERVICE, 100 times WORST THAN BSNL, SOMEONE PLEASE HELP! READ THIS AS A REVIEW, & SAVE YOUR MONEY & VALUABLE TIME.
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