My wife, Dhanya Shyam took an Airtel Broadband connection last year in Bangalore. Phone Number 080- 42161908, AC no - 14934506. We got a first month bill of close to 30, 000 and realized that though we had asked for an unlimited connection, we had been registered for a connection with a 4GB limit. When we looked through the overall bill we also realized that the charges were exorbitant and called the centre and told them so. We had been billed for lots of usage during times when werent even present at home. We duly raised this with Airtel and we had multiple back and forth again and again regarding the same.
I personally spoke to a few people from the call centre and after much talking they came back and told us that we had to pay around 3000 for the bill and settle it once and for all. I said ok for the same and they promised to send me a revised bill, nothing came to us. We got a notice from Airtel telling us that they will institute proceeding against us to recover the money. I again called up and told them of the conversation and they again promised to come back with the revised amount.
We didnt hear from them after that till date, I got a call today supposedly from Delhi High court and seems that legal proceedings have been started. I am not sure how Airtel can do something like this to paying customers. We have Airtel Digital TV and a few connections in Chennai, I have an airtel cell and a DTH connection in Hyd, I had Broadband too, before i moved to a place where there is no airtel BB coverage. My wife has an Airtel phone and had this BB connection. We are long time users of airtel and its sad that you guys are resorting to arm twisting even after we agreed to pay the revised amount.
Can you please take swift action to prevent a fallout against this. The lawyer we were supposed to contact isnt helpful and keeps hanging up on me, the Case number is apparently 3033 and was filed by Sadhana Kaushik who is Airtel's legal counsel. I would expect a speedy response and resolution from Airtel. If my wife is harassed further, I will fight this tooth and nail and though u might seem to win this case, u will lose a very loyal customer and lakhs of rupees in future business.
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