Hi,
Today its 5th day my above no got barred…and no action has been taken yet…I have been sending mails request your companies to restore the services since I am loosing heavily on my business contacts..but inspite of my repeated reminders and requests, no action has been taken yet…By way of this letter, I wish to bring to your notice that all my loses are due to your lack of customer focus and irresponsible approach towards customer.
Hence, i am finally appeal to consumer forum where I feel, my concern will get adreessed properly.
Thanking you
Yours faithfully
PS Babu
From: p.s.babu [mailto: [email protected]]
Sent: 22 August 17:31
To: '[email protected]'
Subject: RE: MY MOBILE NO.9871590261 [|BAL|Qrc12208111608545310814|]
Mr.vijay,
Thanks for your response. But a small issues like this taking 5 days to resolve…I can’t believe..if at all it’s a lengthy process for you why you are harassing your customer by blocking the number. Ideally you should have activiated the no and once you have all details, resolve the issue amicably.
It’s my request please activate the no by today, otherwise any solution you provide after today, won’t be able to accept to me since its more than 4 days I have chasing up with you on the above mentioned no. also note that I have raised similar complaint on 27th july regarding my bill but no action has been taken sofar. So I have strong prove that I am not at fault and till date you were unable to give me a solution rather than forcing me to pay what you demand. That is why you blocked the no and saying customer is not contactable. It’s you duty to give some space to customer and address all customers concern rather than harassing him.
Waiting for a quick action on this pls.
Regards!
PS Babu
From: [email protected] [mailto:[email protected]]
Sent: 22 August 17:19
To: [email protected]
Subject: Re: MY MOBILE NO.9871590261 [|BAL|Qrc12208111608545310814|]
Dear Customer,
Ref: Email dated 22-08, expressing concern regarding billing for your airtel mobile number 9871590261.
Thank you for your mail to airtel and the opportunity to assist you.
To address your current concern, we have raised a complaint regarding the billing with the relevant team. For your reference, the Unique Service Request number is 39151590. Our team will be contacting you by 24-08 within 17:18 hours with an update on the issue.
You may know the status of your Service Request by dialing *121#.
We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers' feedback that helps us to improvise on our services.
Please do write in for any further assistance.
Yours Sincerely,
Vijay L
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=57B9DF2952B3D73847B2DF2852B3D8394C4F4EB83C9C3859BADD38424B4C4CB3D53C494DB3D73F5DADEE12&refno=Qrc12208111608545310814
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 22/08 04:17:25 PM
Subject: RE: MY MOBILE NO.9871590261 [|BAL|Qrc12208111408365309005|]
I am not questioning on my current plan. My all concerns are about my earlier
plan and inflated bills.. since I was not getting the proper response earlier I
was forced to change my plan last month i.e 249. I was talking about my
previous plan.pls compare my old plan pre-transfer to my name and post plan
before we moved to 249..i am questioning on that, please recheck your billing
plan. Its not first time I was getting inflated bills. Hope you recall I was
raised concern in March also where my blackberry charges were getting added on
every month ie 2499¿finally which you agreed as mistake from your side and
reversed..but when I transfer my connection from corporate to my individual
a/c..again you changed the plan ie why inflated bills were recived from April
till June¿please recheck last 8 months and you will get a clarity.
No one from airtel is trying to understand problem but hurry in disconnect the
line which is easiest to way to harass a customer¿please understand I want a
permanent solution to rectify my problem unless I am ready to take legal action
against airtel.
Waiting to hear from you.
PS Babu
Partner
Hi,
Today its 5th day my above no got barred…and no action has been taken yet…I have been sending mails request your companies to restore the services since I am loosing heavily on my business contacts..but inspite of my repeated reminders and requests, no action has been taken yet…By way of this letter, I wish to bring to your notice that all my loses are due to your lack of customer focus and irresponsible approach towards customer.
Hence, i am finally appeal to consumer forum where I feel, my concern will get adreessed properly.
Thanking you
Yours faithfully
PS Babu
From: p.s.babu [mailto: [email protected]]
Sent: 22 August 17:31
To: '[email protected]'
Subject: RE: MY MOBILE NO.9871590261 [|BAL|Qrc12208111608545310814|]
Mr.vijay,
Thanks for your response. But a small issues like this taking 5 days to resolve…I can’t believe..if at all it’s a lengthy process for you why you are harassing your customer by blocking the number. Ideally you should have activiated the no and once you have all details, resolve the issue amicably.
It’s my request please activate the no by today, otherwise any solution you provide after today, won’t be able to accept to me since its more than 4 days I have chasing up with you on the above mentioned no. also note that I have raised similar complaint on 27th july regarding my bill but no action has been taken sofar. So I have strong prove that I am not at fault and till date you were unable to give me a solution rather than forcing me to pay what you demand. That is why you blocked the no and saying customer is not contactable. It’s you duty to give some space to customer and address all customers concern rather than harassing him.
Waiting for a quick action on this pls.
Regards!
PS Babu
From: [email protected] [mailto:[email protected]]
Sent: 22 August 17:19
To: [email protected]
Subject: Re: MY MOBILE NO.9871590261 [|BAL|Qrc12208111608545310814|]
Dear Customer,
Ref: Email dated 22-08, expressing concern regarding billing for your airtel mobile number 9871590261.
Thank you for your mail to airtel and the opportunity to assist you.
To address your current concern, we have raised a complaint regarding the billing with the relevant team. For your reference, the Unique Service Request number is 39151590. Our team will be contacting you by 24-08 within 17:18 hours with an update on the issue.
You may know the status of your Service Request by dialing *121#.
We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers' feedback that helps us to improvise on our services.
Please do write in for any further assistance.
Yours Sincerely,
Vijay L
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=57B9DF2952B3D73847B2DF2852B3D8394C4F4EB83C9C3859BADD38424B4C4CB3D53C494DB3D73F5DADEE12&refno=Qrc12208111608545310814
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 22/08 04:17:25 PM
Subject: RE: MY MOBILE NO.9871590261 [|BAL|Qrc12208111408365309005|]
I am not questioning on my current plan. My all concerns are about my earlier
plan and inflated bills.. since I was not getting the proper response earlier I
was forced to change my plan last month i.e 249. I was talking about my
previous plan.pls compare my old plan pre-transfer to my name and post plan
before we moved to 249..i am questioning on that, please recheck your billing
plan. Its not first time I was getting inflated bills. Hope you recall I was
raised concern in March also where my blackberry charges were getting added on
every month ie 2499¿finally which you agreed as mistake from your side and
reversed..but when I transfer my connection from corporate to my individual
a/c..again you changed the plan ie why inflated bills were recived from April
till June¿please recheck last 8 months and you will get a clarity.
No one from airtel is trying to understand problem but hurry in disconnect the
line which is easiest to way to harass a customer¿please understand I want a
permanent solution to rectify my problem unless I am ready to take legal action
against airtel.
Waiting to hear from you.
PS Babu
Mob. : 9999476625/9871590261
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