OK, I have been waiting for more than 2 months for Airtel broadband connection, to subscribe just after my exam gets over. I cancelled of going to my hometown just to spend my holiday with internet.
So, one of my friends in Kalyannagar referred me an Airtel agent named Santhosh, to contact for applying Airtel Broadband connection. So I contacted him last November month, and told him to be ready for 6-7 December, and come to my room with application form. I was so faithful to get good service from him, because of my friend advised me.
I rang him, and he came in my room on 5th December. I filled up the form and paid Rs. 1000/- for installation charges (extra Rs.100 for rotary seal and legal proof - as he charged). Before leaving he assured me of sending his technician on Monday or Tuesday for installation.
That's all, today 9th December and still no news and concerns from their side, and Santhosh is going on saying that they would be coming. But no news. I must tell that due to waiting for their arrival I even cancelled for moving out with my friends. So is this a joke or something?
All my friends said Airtel is the best service in Bangalore or say India. But it failed to impress me right from the beginning. There is a saying - first impression is the last impression. So, I will never and ever support or have trust with this irresponsive behaviour from Airtel. They lost my faith and trust.
Now it is my fear that I have been fooled by the agent, but still waiting to see the final result. Everyone says that connection should be given usually within 2 days. But in my case it's been almost 4 days.
My question is - is this my bad luck, or is it the true nature of Airtel? Irresponsive, overrated, or incompetent enough?
Anyway, my form/reference numer is - TBLR. 0025515. I shall be waiting till Saturday, and if I still don't get connected then I'm going to complain in Airtel Customer Center, cancel my subscription and shift to Tata Indicom, BSNL or other better services.
Let me wait, and this is my decision.
I urge to all the people that please think twice before deciding to take Airtel connection for yourself in future. Jai Hind!!!
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