I have a DSL connection from Airtel (account no.13426910) had raised a bill of Rs.13, 000/- in August and then Rs.11, 000/- in September. For the last 2 years our bill has never exceeded Rs.1800/- per month. I logged a complaint with the nodal officer of Airtel in September after even having paid Rs.13, 000/-. Thereafter I have received only calls asking me to pay up Rs.11, 000/- and then Rs.8000/- with a Rs.3000/- waiver. I did not agree to such a settlement.
There after I kept emailing for a resolution with no response received. Through an aquaintance I escalated this to Mr. Amit Mathur the COO of Airtel whose office called the retention deptt to settle the case for Rs.3255/- while also changing over to an unlimited plan of Rs.1499/-. I was asked to send a mail to one Mr. Joginder Kumar confirming the same which I did immediately. There was no response again for 25 days and then today when I sent a mail to this Mr. Joginder I received a call from Priyana Singh of his office who abused me and called me a 'chor', bloody woman and kangaal. The number she called from was - 011 43710623.
I have all the emails and communication exchanged from Sept till date. Where as I have NEVER received any written communication from AIRTEL on helping resolve this issue except a letter saying that they would go legal if I did not pay.
I need to take this issue to consumer court for customer harassment and wrong billing thereby cheating the customer.
Please help
Regards
Reena Ahuja
Centre Incharge (Vocational Training Centre)
Soami Nagar North
New Delhi 110 017
9811226522
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