It is to inform you that the below-mentioned following advisors from the DELHI TECHNICAL HELPDESK 7070 of AIRTEL cold transferred my call to invalid depts or to persons with whom I didnt wanted to talk to... only, to get rid of me and talked to me in unprofessional, harsh and rude dialects which is appaulling and beyond any expectation from such a reputed organisation like AIRTEL.
********* with serious note, please go through the following below **********
I would be priviledged and highly obliged 2 u if u send me a mail back ASAP... and I need strictest disciplinary action taken against the advisor called ASHISH MALHOTRA, the supervisors named Mr. Gaurav Narang, Saqip Khan, Mr. Madhur Dhingra & Mr. Khurram for their integrity issues and behavourial misconduct along with Khurram's Manager named as Mr. Virender Singh who promised me a callback from Khurram but noone bothered to remember... when I called in again the next evening, they informed me that they have forgot and they cannot do anything to help me as I have already intended to send a mail, so there is nothing that they can do now and left me in the dark without any consent from their side, but I was with an escalation call with Virender the last night for almost 1 hour and seeked for urgent courtesy and acknowledgement, then how could he forgot that... moreover, I need to ask to the person who might be reading this mail now, that, is there any rule over there in the organisation that if the customer is blabbering the same help and seeking the same thing, and even if the customer being rude or sarcastic, ARE THEY AUTHORISED TO DISCONNECT OR RELEASE THE CALL? If the customer is foul-mouthing or using any profanity, then only they can do so... but not on the grounds of being rude or sarcastic, that they can disconnect the call... even if the customer was not giving them the oppurtunity to speak and customer speaking the grievances, they can never ever disconnect the call, but Virender being a manager, straightaway disconnected my call along with Khurram... they didnt have any basic acknowledgement and soft skills how to talk to a customer who is frustrated because of their sole faults... they promised a callback and they both forgot... moreover when was asked to the advisor to seek Khurram, the advisor was informed by Khurram to say to me, that " INFORM THE CUSTOMER THAT I HAS LEFT FOR THE DAY"... 2 sec after another advisor said "KHURRAM HAS GONE FOR A DINNER BREAK"..& in the 3rd call after that, another advisor said to me that "KHURRAM IS BUSY TAKING ANOTHER ESCALATION CALL"... so can you tell me, which one of the 3 scenarios is the right one that I should buy? Is it the behaviour that I can expect from any supervisor or managers on the floor and are they justified in doing so... moreover, the supervisor (or the manager may be) called ARCHNA SINGH & ALIKA MATHUR with her advisors KANIKA & HEENA was very sarcastic and complete sarcasted me in a sing-song tone literally and told me NOT to callback their department because their advisors have some important calls to take rather than encouraging my trivial escalations and later on, didnt let their advisor to pick up my call because she was running out of time to catch her cab... even if I had called at 3 or 4 in the morning, I have the right to call up Customer care or THD to raise my complaint... few days back in the morning also, I had called up regarding my enquiry to the concerned department and the advisor called Neha & Shivangi from the 7070 dept apparently told me that she is going to arrange a callback for me from her manager but as I knew no reply callback came... moreover the advisor called Kushal & Irfan from the same dept intentionally transferred my call to his supervisor without informing me... when I was repeatedly saying him not to transfer to any supervisor... if he could not resolve what I'm saying, that doesn't mean he could directly transfer my call to a person with whom I might not feel comfortable enough... but his supervisor called Mr. Balwant Singh Dhaliwal conferenced my call with Kushal Chander where Kushal kept on arguing and defending the rightness of what he did... moreover his supervisor silently informed him to leave the conference without my permission just to make Kushal take the other more important Back to Back calls... when asked for a callback, he said he will again make a callback to me in the afternoon ..bt its more than 24 hours, I waited for a callback. Moreover, the OPs Manager named Mr. Tejbir Singh and Mr. Udit Bothra (W.B. & Orissa HOD of BHARTI AIRTEL Groups), Arunabha Mazumdar (Customer Experience Head ) & Vikram Singh (NATIONAL ESCALATION TEAM or NET HEAD) said to me that they cannot callback me by themself for seeking an apology when I asked for an apology from them only, not from him... even when i mails to this to the nodal officer Moumita and appellate officer Priyanka Debnath and Delhi Appellate Officer Poonam, didnt showed me any empathy, no concern has been taken... at least I never got any mail or callback. Its absolutely a rubbish Customer Care. Don't know, how they got the Platinum. It should be seized from them. I m working for a ISP also as a manager, but I never face anyone in my department behaving like these with their customers... Its absolutely appaulling whatever I had faced... may I know, that whatever MENTAL ABUSE I faced and written above, is it trivial for you or not??? so, except seeking fake apology, can anyone tell me what I need to do right at this moment, because I need a justice. Will be appreciated if strictest disciplinary action can be taken against them, as these people with negative attitude and vanity, should not be encouraged with such a big company's name & jeopardising its reputation.
I called up the BIHAR-JHARKAND COMPLAINTS DEPT and the Manager RENU SINGH made the call taken by a guy under her name and later disconnected my callt wice when I asked him to escalate and investigate this issue.
I NEED A COMPOSED MAIL regarding the compensation against this MAAN_HAANi (violating a customer's modesty like this)
BECAUSE I RESPECT MY SELF-DIGNITY EVEN MORE THAN MY PARENTS ... & I'M NOT GOING TO SPARE THEM...
Except sending a template apology statements from the EMAIL Desk / Team, I need a courtesy call BY them ONLY who had failed to give me the respect and the promised callback and I need a mail regarding the consequences of my humiliation. Otherwise, I would take it to a further level.
PLEASE GIVE ME A JUSTICE I HAVE BEEN MENTALLY ABUSED DUE TO THIS ONGOING INSULT.I NEED A COMPENSATION AND AN APOLOGY LETTER TOO.
Regards 'n' Thnx.
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