Dear Sir,
I have had a very bad experience with Airtel brodband services. I have not received the connection which was promised 6 days back. Instead I get back a message saying your amount would be refunded due to connection being not feasible. Feasibility must have been checked before the representative comes in or booking the connection. This is as per Airtel policy.
I recently shifted from Bangalore to Chennai and my father being an existing customer of Airtel, I wanted to take a new broadband connection from airtel. But unfortunately I now regret for having even spoken to the Airtel people.
I called up Airtel customer care on Thursday, 4th Nov requesting a new broadband. They told me the representative would call after confirming the feasibility and connection availability in my area. Within an hour, there were two people who contacted me and just as in a race, both of them turned up, though we booked the connection with first person. He promised to give the connection by 8th Nov. On 8th Nov we called him umpteen times and each time he told me connection would come in few minutes and then next day I receive an SMS saying there is no connection in your area.
The area is not a remoteone. It is Anna Nagar, considered to be prime area in Chennai. If your connection is not available at all, then how come in the first place your people came rushing to book the connection? In case you had told me on the day I booked that it was not possible, there would not have been a need to have waited these days I would have opted to go in for bsl broadband. It was a mental torture the whole day stating the connection would come now and then. Which means your aim is cheap publicity stating best broadband and you can get in remote places lke forest etc. And it is a cheating job of these representatives and it has spoilt the reputation of Airtel.
I am not expecting a refund of the amount, I want the connection which was promised. I still do believe some one would look into this matter and get back.
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