» Internet & Web » Review / complaint: Airtel - BROADBAND SERVICES UNAVAILAABLE | News #68833



Can you look into my complaint number 43940434?

I do not have broadband service working for me. I have pasted below the email communication done till now.

No body from Airtel complaints 198/08041112345/ is able to resolve this issue.

Pl anyone here guide me how can i escalate this?




Email communication done till now:




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[email protected]

Wed, Mar 9 at 4:11 PM

To: [email protected]

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Dear Customer,

Ref: Email dated 09-03, concerning frequent disconnection for your airtel number 08042010035.

Thank you for writing to airtel and the opportunity to assist you.

We deeply regret the inconvenience caused to you.

At airtel, we have a very robust network and best in class infrastructure deployed to ensure uninterrupted services to our customers. Despite this a network issue may be faced in some cases due to factors beyond our control.

To address your current concern, we have raised a complaint regarding the frequent disconnection with the technical team. The request has been registered with us with the reference number 43940434 and the same will be addressed by 10-MAR 09:15 AM.

We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers¿ feedback that helps us to improve on our services.

Please do write in for any further assistance.

Warm Regards,

Deepak HK

Customer Care Executive

Bharti Airtel Limited.

Now register your Fixedline & Broadband related Request & Complaint through interactive sms. For menu options, sms to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline.

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser. info=F91A7986EC73F77DF3619DD22948BF39A0D81561A7D03A5CA6E82F589134A6E82A6F9FE02266&refno=Qrc3338125

&&&Original Message&&&-

From: [email protected]

To: [email protected]


Sent: 09/03 12:09:29 PM

Subject: Complaint on Broadband services and staff at airtel - Land line number 08042010035


I have got airtel broadband connection for past 2months, landline

number 08042010035 .

I am shocked and surprise of the broadband services provided by airtel

with frequent disconnection of broadband and landline signal form the

day one to till date i got this connection.

I have registered various complaints from the day i got this

connection. This was fixed temporarily for that time.

During the past few days i have logged many complaints almost every

day but till today no service engineer visited my home neither anyone

bothered to call me and find if my issue is resolved or still


I am sure if any lapse in payment from a customer is found by you

, service provider will suck the blood of the customer till he pay back

the outstanding. I want to question you, is this not the

responsibility of service provider to see what is the latest status of

the customer after the complaint logged?

I am surprised to see this kind of service from one of the leading

service provider in India to have this kind of miserable staff with

them that too in city like Bangalore IT HUB, i am afraid what would be

the kind of service in district/town /village?

This issue is not fixed till date.

I have done few escalations also and requested to restore the services.

I am incurring a huge loss in by business day to day because of this issue.

Please take my request to escalate against the culprits of the staff

responsible for this inconvenience caused to me and see that is issue

is fixed ASAP.

And also wave off my rental paid till date.

I might have to publish/proceed this issue in every legal manner, if i

am not finding a appropriate response from airtel on the issue.

Best Regards,



This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

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Thu, Mar 10 at 10:04 AM

To: [email protected]

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Hi Deepak,

This issue is not resolved so far though you have mentioned this will

addressed by 10-MAR 09:15 AM, i did not receive any call from

your technical team till now.

Look into this ASAP.



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Company: Airtel

Country: India   State: Karnataka   City: Bangalore

Category: Internet & Web


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