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From: Suniil
Date: 13 October 21:55
Subject: Re: Renewal of existing connection vide phone connection : 91 22 42643813
To: Wecare west
Dear Customer care,
I have asked for a plan 256 kbps unlimited. The bill has been genrated for the same.
It has been brought to my light that i have been offered 512 kbps for upto 5gb and then 128 kbps speed thereafter.
This being said, this is a clear case of cheating me. I have been calling up your customer service help line. and i was assured that the same will be looked into- that i will be revised back to the original plan of 256 kbps.
The customer service agent i spoke to yesterday agreed to the fact that the error was from airtels end and not from my end.
He has confirmed the same by reference to my trailing mail.
This is extremely unprofessional on part of Airtel.
As per Manas- i am quoting the interaction id -1093412.
please do the needful and make sure that i get the plan for which the bill has been generated.
Cheers
On 27 September 12:09, wrote:
Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 27/09, you have expressed your
concern regarding plan renewal for your Airtel fixed-line 02242643813.
We would like to inform that as per our records your existing plan Browser
749 (256 Kbps) Yearly Rs.7490/- Plan has been auto generated to another 1
year.
It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.
For any further assistance please mail us at [email protected]
Warm Regards,
Mohammed Akthar Pasha
Customer Care Executive
Bharti Airtel Limited.
MILES STONES!!!
Your service provider Airtel has been judged 'Best Broadband Service
Provider' for 2009 by PC World Broadband survey based on the satisfaction
levels and quality of service
Airtel has won the highly coveted ‘Service Provider of the Year’ award in
the 2008 Frost & Sullivan Asia Pacific ICT Awards.
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Mail received from Suniil
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Dear All,
I have spoken with the customr service and they have advised me to write to
your team to renew my existing package.
Please send me the new bill copy.
I would like to pay the bill for the entire year as i would get 2 months
free.
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Thanks and Kind regards
Suniil
91 9702 333 811
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Thanks and Kind regards
Suniil
91 9702 333 811
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