Airtel
Broadband Connection

I have had the worst customer experience in my life. I have been a loyal Airtel customer since 2004 but the recent incidents have tarnished the image of Airtel as a brand forever for me.

If the concerned person from Airtel reading this email has the slightest interest in making Airtel a brand which can attain the ambitious plans it has envisaged for itself, please investigate my case, trace the number of calls I have made to 121, 198 and other Airtel helpline numbers and the number of times I have responded to 247 telling I am not satisfied with the response of customer care, go deep in the names and numbers I have provided in detail in the mail below.

I am put up in Noida. I have been trying to get a Airtel broadband connection at my place in Noida since more than a month now. Firstly no one took my request and then after herculean efforts of calling persistently I was given a reference number 94419553 on 5th June.

Despite promising to send someone at my place to collect the filled form, no one came for next 2 days.

When I filed a complaint I was given a complaint number 47285902 on 7th June which I later was told was an invalid number and was for un barring the outgoing calls on some random mobile number.

I again called and was given a new reference number 9448735116.

One Mr. Arvind called from some Airtel center called me (from 01204575822 and 9717981889) and came to my home and collected Rs 1750 and the form on 9th June and made me fill a form with CEF # 2763385

Since that day he has been telling me that he will come tomorrow and has still not installed the connection.

On uncountable phone calls he passed on the number of his manager Mr. Dinesh Chauhan (mobile # 9810137837) to me.

Who told me that the executive shouldnt have taken my request as there was some technical issue and Airtel is not able to provide braodband to anyone

in this area. On a day when Airtel is spreading other continents and has ambitions of rubbing shoulders with the best in world, thesew kind of statements and undermine the aspirations the leadership at Airtel has for the group.

I am so disappointed and frustrated with the experience I have had that I don’t believe it’s the same Airtel services which I used to vouch for a few years back.

I was told on 24 - 06 - 2011 after at least 50 calls to customer care at 121, 198, 01144444198, 01144444555 that my money (Rs 1750) will come back in 45 days.

Then on 28-06 Mr Alankar came to my house (phone # 09971128807) stating that I will get a connection as there is a tag available, he seemed to be a nice fellow and I was happy to find a person in Airtel who cared for customers and his inconvenience. He called me and said that Mr Naresh (09971420122) will come and install the connection and also made me fill a form with CEF # 2763883

I got a sms on 29 - 06 - 2011 from Airtel on my mobile number 918826694265 stating that my connection has been confirmed and the team will install it ay my place in 2 days. I called Mr Naresh and he said that he will come. He kept replying same the whole day and then from next day 29-06 he has stopped responding to my calls, he puts his phone in not reachable mode after rejecting my calls a few times.

He only wanted to fulfill his target for closing day of the month and he is not at all concerned about my connection.

I have undergone torture beyond imagination in past 2 months. It reminds me of the pre liberalization days when one used to apply for a state owned telephone connection and then wait for 3 months and then pulled some strings to get a connection.

I am really sorry to say that with such kind of services, customer care and customer complaint services, I will never recommend Airtel to anyone and will withdraw all my future communication subscriptions to other service providers.

I am seeking some recourse from the consumer court for the loss of my mental peace, money and time from Airtel.