I would like to bring up few inconvenience faced with my broadband connection (040 42303573) as below:
I have applied for reactivation on 28th April, but I got the connection on 12th May after so many follow ups (service request # 45720010, 45974146). Whereas a new customer's connection will be activated in less than 2 -3 working days. These people do not have any time to retain old customers, rather they always search for new customers.
the WIFI equipment which was provided to me was an old& used one (and its not in a working stage). Later I need to follow up with customer care and get it rectified (service request #46341326). Whereas a new equipment will be provided for new customers.
The plan activated for me initially was Rs 599 unlimited plan at the time of activation (12th May). Later on 14th May I requested for plan change (service request # 46367250), which airtel team has changed the plan on 25th May and got a telephonic confirmation for the same. But in my bill generated # 795109760, I have been charged a monthly rental @ Rs 349 (limited plan), for which all the usage I have utilised under unlimited plan was charged accordingly in my bill. On this I have raised so many requests since June 14th to rectify the bill. But till date I do not get any resolution for the same. How can anybody charge limited usage when the plan is under UNLIMITED USAGE.
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