Subject: Airtel Inaction, Ineptness & Irresponsible Behaviour!!! : Service Complaint 1141040
Please find appended below mail I have sent across to airtel aurthority for you to have idea about my problem:
Hi,
I had lodged a request for a change of address to my broadband connection on 5th July. The person told me that the connection would get transferred in 3 working days and later on 9th July someone calls me up and says since the Airtel system was down it will take 20 days to do this transfer rather than the regular period of 3 days for the transfer. When I asked for a date for transfer he had given me a date of 20-22th July. Also he told me I will not be charged for the period that there is no connection in my house, but will only be charged for the regular 3 days it takes to transfer the connection.
Finally I received a call from someone from Airtel to tell me that the complaint will be acted upon and to give a convenient time. I had told them to come on Monday, 25th July at 10:00 a.m. to my place for the installation. There was no one from your end to act upon the complaint. I gave a call again to the customer care and the person said that the guy will come post 2pm the next day but then however as expected they smartly come to my place at 10am when I am extremely busy with my work for installation. The guy's unruly behaviour with me and my neighbour is not tolerable-- He was supposed to do the wiring from our terrace but forced to use our neighbours and upon their refusal he threatens me that "If i die the entire blame will come upon me (which is me in this case)" Is that the behaviour I should be expecting from Airtel team?
I was told by the guy that someone called Lalit Mishra would come for your activation the next day which was 27th July but that never happened as well the guy gave me wrong coordinates for Lalit..I kept following up with customer care thereafter from 28th July and was given a time frame of 48hrs and it would get activated, the last assurance for the same being on 2nd August 10 am and I assume another set of 48 hours are over and still not been activated.
I again called up your customer care and the guy there is now saying that it will take further 20 days for Airtel to act upon this complaint as in her records it has been registered on 22nd July. And now when I told the guy to transfer the call to her senior, she put me on a hold of 20 mins!!! And then puts me on the call again for 15mins and finally says that the person is not available and gives me contact number of Mr. Abhishek Parmar where he has not been responding! I cannot keep taking leaves from office just so you can come & install at your leisure, whim & fancy!
And another thing is you keep raising bills when I havent been using your services for almost a month. You have another thing coming, if you think I will pay for services not rendered!!!
You have been utterly irresponsible and inept if you expect me to wait for further 22 days making the period of wait 48 days!!! I would rather take broadband services from another Service Provider than wait for 48 days!!! It is not as if you are the only one around to provide IP services that you can give such answers to your loyal customers!
I have been using Airtel services for the past 5 years now. And I expected better services from you!
If you are really going to take 22 more days, I would rather you close this complaint & let me know, so that I can forget this episode & approach Vodafone or Reliance or any Tom, Dick & Harry rather than you who takes 40 days to act on a service request!!!
I would expect some response from you on the same or else I would be forced to pull the matters up to the consumer court.
Look forward to your response.
Kind Regards,
Nisha Jaspal Singh
91-8800911330
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