(airtel) broadband intermitantly disonnected continously for a month july.
Complaints registered (airtel) did not have any effect, though their engineers kept coming but could not find the fault.
fault diagnosed as call drops, but could not be rectified.
On 3 aug the same problem was noticed, we informed mr mukesh technical manager in noida (airtel) on phone number their engineer informed that our connection number 0120 4347610 is barred and advised that we contact the customer care. On visit to the nearest airtel office we were informed that there are no dues, but the connection was barred.
throughout the day we made more then fifty calls on numbers.9810392889 mr lalit mohan manager airtel.
mr mukesh 9818223167 (airtel). mr pawan rana 9810980154 (airtel). ms bhawna 9810428194 (airtel). mr sarmesh mishra 9718573048 (airtel).
(airtel) complaint number 1732624
(airtel) interaction 10320908
but we did not receive any response instead ms bhawna who is the head of north india region airtel misbehaved and on our request to send us in wirting the status of our connection reasons for disconnection refused to do so.
following sms sent
1. 9818223167 sms sent: complaint no 732624 interaction no 10320908 no payment deflt only line dsl landline no 4347610
sms sent on time 01.06.16 date 03.08.2011
2..9810392889 sms sent been making complaint since last one month no connectivity since 9 u r not doing charity who will compensate for the loss.
sms sent on time 01.47.12 date 03.08.2011
3. 9810009376 complaint no 732624 interaction no 10320908 no payment deflt only line dsl landline no 4347610
sms sent on time 01.51.20 date 03.08.2011
4. 9810392889 it seems great party at airtel... a harassed customer bhawana please forward this to ur boss
sms sent on time 4.48.35 date 03.08.2011
5. 9810009376 sms sent: it seems great party at airtel... a harassed customer bhawana please forward this to ur boss
the internet was reconnected on 4th morning, we were also informed by some officers that the connection was also barred on 2nd august but reconnected on 3rd august only for about half hour.
a call was made to mr lalti mohan at 6.30 pm again since the broad band connection still working internitantly. mr lalti mohan sent (airtel) an engineer on 4th august at about 7.30 pm who checked that connection was getting dropped
many requests made for disconnectio but they refuse to give the disconnection numbe
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