I had owned an airtel broadband connection for 2 years and did not face issues of any kind until now. On 7th of Aug my internet suddenly stopped working. On 8th of Aug I has raised a complaint # 1984226 and was informed by the customer care that it would be resolved latest by 16th of Aug. As of today the issue has still not been resolved.
I have called up the customer care numerous times, written a mail to Airtel's Nodal office on 17th of Aug but did not get any satisfactory response from any one.
On Tuesday, 23rd Aug, a sales representative from airtel contacted me telling that I will have to apply for a new connection and it will get activated in 3-4 days. I filled up the form for new connection along with all the required documents. It has been a week since then, but there is no sign of the connection getting activated or the issue getting resolved.
On checking again with the customer care representative, I found out that the request that I had raised initially has been marked as resolved but the internet connection is still not working.
Request the concerned to help to get the issue resolved at the earliest.
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