Inconsumercomplaints.com » Internet & Web » Review / complaint: Airtel - Problem with Airtel Broadband since last 1.5 months | News #73601

Airtel
Problem with Airtel Broadband since last 1.5 months

I would need your help for the below problem.

My Fixed Line No is 01244109331. My account number is 16083188 .I am only using this fixed line for Internet only. My recent complaint no is 11283760.

My problem is there from last 1.5 months and I have reported this issue from Jan 12th but still it is not fixed. I have raised close to 10 service requests, as everytime I raise a service request it has been closed wihout proper resolution each time.

After number of requests finally an airtel internet technician came to our house on 31st Jan and he suggested that there is a problem in fixed line. We raised a service request for fixed line connection. Since then no one from Airtel fixed line has sorted the problem or even visited our house. Everytime I raise this request, its closed without fixing the real problem. I call the customer care to find out that it has been closed with wierd reasons which are not true like my phone instrument not working, ethernet wire from modem to computer has problem etc most of which are lies. Everytime I call I request for someone to call me on my mobile before fixing my problem, but it does not happen. For last 5 days I am calling customer care thrice a day and I am frustrated in dealing with people of customer care people who don't understand my problem. Your technical support team seems to be in a hurry in closing the service request without sorting the problem. Also there is no local number for contacting your technical, which is highly frustrating.

Some of the service request no for the same problem 11271710, 11271452, 11227998, 11153320, 11124142, 10409428.

On top of all this I am being sent reminder for airtell bill payment and why my usage of internet is low. It has been frustrating experience. Why should I be paying if internet is working.

Now request to you help me.


Company: Airtel

Country: India   State: Haryana   City: Gurgaon

Category: Internet & Web

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