Hi... this complaint is regarding billing problem of wi fi connection I've taken with airtel company.
My land line no. Is 01143466641. This was started with an unlimited plan of 1099 rs. Since past two and a half years (approx). Where I was getting a bill of rs.1350 or 1400 every month which was been paid on regular basis without any default. Now all of a sudden I receive a message saying your bill bill plan is exceeding ur regular bill limit three months back. When inquired I was told ma'am it is some non payment of one of the previous months which is been due ever since but I clarified dat none of my bills are pending. I was misguided for the FIRST TIME HERE. When next month I again received a bill of rs.2500plus I again clarified where I was told dat u have been using upgraded speed. I was not informed about the speed up gradation which was done by default. I told dem to switch my bill plan again to normal plan nd speed. I was told its been done from their side. This was the SECOND TIME I WAS MISGUIDED. I got two messages from the airtel company that from now on the speed limit is been reduced and my previous plan has been activated. Now again third month I'm receiving the bill of rs.5000 plus. Now i was told that speed cannot be reduced. Nobody is helping us out rather it is a harrassment recieving so many calls on ur end nd same story been repeated everytime.
Now I want to request u guys please either disconnect my wi fi connection or take the payment of last three months as per my previous plan nd rather I would prefer if u guys please disconnect. I'll be obliged. Else I will file a FIR against airtel for harassing us day in and out. Rather I'll also move to consumer court for the same. If I am wasting so much of time explaining it to ur call centre guys who actually cannot help us out rather than giving us mental pressure all the time for non payment. I instead move to court for some kind of settlement.
I hope who so ever is the concerned person will look into the matter and try to solve in the interest of both the parties. Any action infavour will be appreciated.
Thanks nd looking for an early and positive response Sonia Dhingra
Contact no 9810071912
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