This is PRADEEP KR. SINGH a new custommer to the AIRTEL DTH HD..
Customer Id : 3005684544.
Date of Purchase : 23 Oct' 2010.
Address: AE/5-NTPC Unchahar Colony, Raebareli UP-229406.
I write this to complain about bad experience of AIRTEL DTH SERVICE being faced by me.
I ordered HD set-top box on 23 Oct. 2010. around 11:00 am through online booking (on mobile).
and made a payment of Rs. 5355/- through Credit Card and booked a connection for "12 Months activation of Ultra package."
That day 23 Oct. evening 2 tecnition fron Airtel arriver at 5:00 pm and installed the setop box and assured activation " Of Mega Package with 12 months"
as he was informed by his concerened authorities after 4Hrs, but it didnot happened till today.
On the 24th Oct 9:00 am I enquired to CUSTOMER CARE and got my Customer id and came to know the fact that i need to have a
"Customer Activation Number of 16 digits" for package selection, which i should have got through SMS from Airtel and was asked to wait for 72 hours.
Now, all DEAD LINES are finished and the problem still sustains and no SMS concerning the problem has been receiver.
It is hence therefore requested to the concern to look into the matter and avail me the opt fecility as mentioned above, at the earliest or i may take the matter to further level of legal action.
pradeep kr singh