I have corporate connection plan of airtel mobile services. Airtel has charged 3783.40 Rs. for GPRS services for the billing period of 05-Sep to 04-Oct. I haven't used this GPRS services in my mobile. As per airtel record they have activated GPRS services in my mobile on 26-07 and stopped GPRS on 26-09.And as per our record sms by airtel GPRS services activated on 01-07 and deactivated on 02-07.After that I don't have any record of SMS of GPRS activation in my mobile.
I request you to please look in to this matter and resolve it as soon as possible.
Reply After Receiving email from Airtel...
As per your statement in below email of GPRS activation on 21 July is wrong bcoz related to this I don't have any SMS provided by Airtel. I have not made any request of GPRS activation after the 02-07.This is your server or database problem of billing and you people are adjusting this money in to my account.
I have clearly told you that I haven't used GPRS services b/w these dates. This is some kind of backend problem of your billing system and you need to check this again. Since last two times you are returning GPRS money in to my account which you have charged earlier to me. This SMS I have already forwarded to 121 from 09818215563 please check this.
I request you please check from backend bcoz this is the server or backend problem.
Sir, I request you please look in to this matter.
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