Dear Sir/Madam,
I am Dhruv Goel, living at B-95, Sector 27, Noida, UP, have applied for Airtel IPTV (with unlimited broadband 4mbps 10gb) on 19th July, and paid 1750 INR. as installation fees.
Form No. - 2785890
Dealer Name - Amrish Chouhan
Dealer Phone No. - 9871976819
After this, its been almost one month and no one came to install the connection, we tried calling on various different airtel customer care numbers and the dealer number multiple times everyday, but always the response was very cold. They say things like..
1. Our main server is down.
2. We will install it definitely by today or tomorrow.
3. We will resolve your problem, etc.
I have taken 3 holidays from my job on the days that they promise they will arrive to install the connection, and on all 3 days no one came. Calling an airtel customer care number leads to the same routine every time, they don't even connect us to their seniors.
But despite all our efforts nothing seems to be happening.
So, I came to know, about consumer forum, please submit my request as complaint against Airtel, and provide me the solution.
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