I applied for a Airtel IPTV connection with Broadband - Tariff Plan 1199 vide CEF No. 2784654 on 25/7 and paid Rs. 1, 750/- through D.N. Autoland (Direct Sales Associates - Bharti Airtel Ltd.) on 25/7 and was assured that the connection will be installed by 29/7.
I lodged a complaint with Airtel on their phone No. 011-44441111. My first complaint No. 1611494 of 1/8. On checking the status of my complain on 2/8, I was informed that my complain could not be processed for want of any contact number though I had give both my Landline and Mobile number at the time of registering the complain. Therefore I was given a fresh complaint No. 491544502 of 2/8 and was informed that it will be attended with 48 hrs.
Nothing happened, nobody contacted me or informed me when the connection will be provided till 4th when I received a call from Airtel advising me that the connection will be installed positively by 6th August. As usual, nothing happened once again. On contacting Airtel at about 2:30 pm on 6th to find out the status, after wasting more that 45 minutes talking to their Customer Service Executives viz. Nitin, Danish and Arti, I was told that since their "SYSTEM IS UNDER UP-GRADATION" they are unable to access the system and tell me the reason for the delay or non installation. Even speaking to the Supervisor - Mr. Taji was of no help.
Can any body at Airtel tell me why my connection is not being installed or if at all it will be installed? If so when?
Awaiting reply.
S..T. Ghosh
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