Hi everyone,
My self Dipesh Kumar taken a connection of Airtel Leased port in the Month of May of 2MBPS.Mr. Manoj Bagai was the sales person of the Airtel and he has promised the good speed and good connectivity, Due to its poor connectivity i decided to discontinue in the month of August and i had given the notice on 12th August for the discontinuation, but no body is ready to talk so i have mailed this issue to the Airtel and i have received a message that you concern will be sort out by 13th August. But nothing has happened. Finally i have called some senior person Mr. Mathur who is the looking the top level escalation and several follow up and Finally got the disconnection on 28th August and equipment has been collected. Then i was worried about the disconnection letter. Again i have called the Mr. Mathur who has directed this issue to Anamika and she has written a mail which is as under:&-
Greetings!!!
As discussed this is to confirm that we have cancelled the leased line which
you were using in the above said account & your hardwares have also been collected with an o/s of Rs 19, 303 which payable on 01/09/10 .
I fail to understand when i have paid all the rentals in advance why should i pay more. Bill have specifically mention that its from 1st september to 30th September. But Airtel people still send me a notice to pay that. This is the face of airtel. See i have already paid the advance rental of the month of August and it got disconnected in the month of August only. Airtel people should refund the my 18days rental of August because i was not using the connection. Where as Airtel wants the bill of September which is not existing in my premises. See this is the real face of Airtel. So beware of Airtel. This is the master of sucking the blood of consumer.
I have written the mail to Mr. Mathur as well but no body is ready to respond:--
Mail copy is as under:&
Dear Mr. Mathur,
I have spoken you around 15 days back for my airtel disconnection (Airtel
Account number 15735749) and you have given the number of some customer care
people.
, but you people are really disgusting and want to suck the blood of consumer.
See the below mail and my follow up for disconnection. Still i
am receiveing a call 5 times in a day for the September Bill which has been
disconnected on 28th August as per the mail of Anamika. Why should i pay sep
bill which i am not using. I had the paid the advance rental of the Month of
August while i have given the notice on 12 th August to disconnect the
connection. Equipment has been also collected on 26th August. But you people
again asked for the money. Really you are the master of Harassment. Remember this
time we will not paid a single rupees. I am ready to face any case against
you. Hope you people undersatand the problem of consumer and update your
database for my cancellation.
So people donot go for the Airtel. This is my humble request.
Regards
Dipesh
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