I had subscribed to the Wireless Internet Connection facility (A/c No. 109-102105117, Number : 9987255406) in the month of June (@ 8th June) from the Shivaji Park, Dadar (West) gallery. After using the same for around 6 moths (till December), I found the speed of the net connection was extremely slow in various places in and around Mumbai. Hence, I decided to discontinue the services.
I made a call to the Airtel helpline and requested them to cancel the internet connection. Since, I had some pending dues, I was asked to clear these dues and give a written application for cancellation, which I did immediately. Since my office is in Powai, an Airtel executive from the Airtel Powai gallery visited my office on 7th January (Mr. Sunil Beherta). I submitted the “Application for Cancellation” and also paid my ending dues through cheque (ICICI Cheque number : 146572), which as per my bank record was cleared on 12th January. I also went to the Shivaji Park Airtel gallery to return the USB Net setter, but was told that it need not be returned because I had paid the initial money to buy it.
After all this procedure I expected that the above said account and number would have been cancelled / terminated, but I was surprised to get the bills for the same in the following months. In spite of informing various executives that this number had been cancelled they have been repeatedly calling us and asking to pay the dues. These calls are made to my landline number, even though I have informed my mobile number to the various executives, and my mother is been harassed with questions which should be actually directed to me.
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