I had raised a complaint on 21st Feb to Airtel via phone on thei number 121 which is chargeable. I spoke to an advisor Surendra who I thought took my complaint of connection issues. My modem was behaving weird, it used to take 15 mins for the connnectivity to happen on my PC once I used to switch on the modem. There was no revert from Airtel till 28th Feb post which I called up 121 again. This time, the engineer came to my place. Once I explained the issue to him, he was quick to gauge the issue. He quickly changed the adaptor and the connection happened in seconds which was the normal thing.
Post which, my bill for Feb was generated. I was shocked to see a bill of Rs. 2611/- which has never been the case. My bill has never gone beyond Rs 880/- in he past 2 years since I have registered with Airtel.
I raised a complaint with Airtel about this on 28th Feb. It took almost 5 days for the first revert. Every revert that I have exceeded my usage and I need to pay my bill.
I replied to my mail on many occasions and tried explaining that the usage has exceeded due to the faulty adaptor. Only 3 people use the internet at my place, my sister who uses for reading the news article and my brother uses the same in the night and I use the internet on weekends.
On not getting a proper response from the 1st line, I escalated the issue to the Nodal office via phone on 16th March. Here again, it took them 5-6 days to revert to me. Vijayalaxshmi was coordinating with me from the Nodal office.
The bill for March has been generated. The amount now is 1053/-. Note that my billing cycle is from 26th of each month to 25th of the next month. My issue existed since Feb and it got resolved on 28th Feb.
I am looking for a proper resolution. Note that I have already made a payment of Rs. 880/- for the Feb.
To add to this, I have been receiving calls from the Airtel dept to make my outstanding payment when my complaint is still open.
Waiting for an appropriate response...
0 comments