Hi,
I B V Roudri paid 500/-Rs to Airtel BoradBand Team for the aritel borad band connection
on 6th Feb With reference no 975926. But upto now neither they installed the connection nor refund the money. I tried 4 times giving written complaint to airtel customer care with the following details but no response form them.
1st mail on 10th Feb they acknoledge with Ref no: 29678698 Due Date :19th Feb
Result/Response: No response.
2nd mail on 19th Feb they acknoledge with Ref No: 29725210 Due Date: 20th Feb
Result/Response: No response.
3rd mail on 2nd March they acknoledge with Ref No: 30075348 Due Date: 10th March
Result/Response: No response.
4th mail on 12th March they acknoledge with Ref No: 30427298 Due Date: 13th march
Result/Response: No response.
So please kindly find some soultion to my porblem.
Thanks & Regards,
B V Roudri.
Phone: 09790778484.
Mail Chanin Proof:
Dear Customer,
Thank you for writing to us at Airtel Telemedia Services.
We acknowledge the receipt of your mail dated March 12th.
Your request for Refund amount has been registered with the reference
number 30427298
The same will be addressed within 13th March.
For further assistance, please
· Call us at 044 - 44444121
· E-Mail us at - [email protected]
· Fax us at 044 - 42112233
Assuring you of our best of services at all times.
Yours sincerely,
Umeshkumar G
Customer Relations
Airtel Telemedia Services
Go Green:
Take a small step towards a greener planet! Subscribe to eBill now!! To opt
for eBill, log into www.airtel.in and register for free by clicking on
'Bill Guide' located on the left panel of the 'My Account' web page. This
will take you to the 'Bill Preference' page where you can select the radio
button for 'Receive bills by email'. Please enter your email id and click
on submit or send SMS as startebillfl to 121 from your Airtel
mobile. Once you have Opted for eBill, paper bills will be discontinued and
you will receive your bill via email month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail Received fromBv Roudri
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Dear Aitel Broabad/Customer Care Team.
I request for Broad band and paid 500 Rs but i got disappointed response
from ur team. After tthat also I am chaseing for money return what I have
paid (Reference no 30075348) but every time they are giving one referenc no
but they are not closing my complement. Still I have n't received the money
back. I am feed up with your service If you are unable to provide me the
money with in next 2 working days I will go to consumer court.
Close this as soon aspossible or else escualte to the right team.
Thanks & Regards,
Balantrapu Venkata Roudri
Cell:- 91 9790778484
Mailto: [email protected]
Website: http://www.tcs.com/
%%%%%%%%%%%%%%__
Experience certainty. IT Services
Business Solutions
Outsourcing
%%%%%%%%%%%%%%__
&--Sajitha. [email protected] wrote: &--
To: Bv Roudri
From: Care. [email protected]
Sent by: Sajitha. [email protected]
Date: 03/03 05:07AM
Subject: Re: Re: Re: Complaint Regarding BroadBand Connection -Chennai Area
(Perungudi)
Dear Mr. Roudri,
Thank you for writing to us at Airtel Telemedia Services.
We acknowledge the receipt of your mail dated 2nd March.
Your request for Delay in refund has been registered with the reference
number 30075348
and will be processed by 10th March 12:46:20.
It is our privilege to have you as our valued customer & would like to
thank you for your continued patronage.
We look forward to a very warm and fruitful association with you.
For further assistance, please
· Call us at 044 - 44444121
· E-Mail us at - [email protected]
· Fax us at 044 - 42112233
Assuring you of our best of services at all times.
Yours sincerely,
Sajitha
Customer Relations
Airtel Telemedia Services
Go Green:
Take a small step towards a greener planet! Subscribe to eBill now!! To opt
for eBill, log into www.airtel.in and
register for free by clicking on 'Bill Guide' located on the left panel of
the 'My Account' web page. This will take
you to the 'Bill Preference' page where you can select the radio button for
'Receive bills by email'. Please enter your
email id and click on submit or send SMS as startebillfl to 121
from your Airtel mobile. Once you have
Opted for eBill, paper bills will be discontinued and you will receive your
bill via email month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail Received fromBv Roudri
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Dear Customer Care Team
With respect to the complain ref no: 29725210 I need to get my money back
but still I have n't got any information/update/money back from the billing
team.
So please take this forward and help in getting the money back.
Thanks & Regards,
Balantrapu Venkata Roudri
Cell:- 91 9790778484
Mailto: [email protected]
Website: http://www.tcs.com%%%%%%%%%%%%%%__/
Experience certainty. IT Services
Business Solutions
Outsourcing
%%%%%%%%%%%%%%__
&--Sajitha. [email protected] wrote: &--
To: Bv Roudri
From: Care. [email protected]
Sent by: Sajitha. [email protected]
Date: 02/19 12:36PM
Subject: Re: Re: Complaint Regarding BroadBand Connection -Chennai Area (
Perungudi)
Dear Mr. Roudri,
Thank you for writing to us at Airtel Telemedia Services.
We acknowledge the receipt of your mail dated 19th February.
Your request for Delay in refund has been registered with the reference
number 29725210
and will be processed by 20th Feb 17:15:36.
It is our privilege to have you as our valued customer & would like to
thank you for your continued patronage.
We look forward to a very warm and fruitful association with you.
For further assistance, please
· Call us at 044 - 44444121
· E-Mail us at - [email protected]
· Fax us at 044 - 42112233
Assuring you of our best of services at all times.
Yours sincerely,
Sajitha
Customer Relations
Airtel Telemedia Services
Go Green:
Take a small step towards a greener planet! Subscribe to eBill now!! To opt
for eBill, log into www.airtel.in and
register for free by clicking on 'Bill Guide' located on the left panel of
the 'My Account' web page. This will take
you to the 'Bill Preference' page where you can select the radio button for
'Receive bills by email'. Please enter your
email id and click on submit or send SMS as startebillfl to 121
from your Airtel mobile. Once you have
Opted for eBill, paper bills will be discontinued and you will receive your
bill via email month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail Received fromBv Roudri
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Dear BroadBand Team/Poornavalli S
With respect to the Complaint Ref No 29678698. Due date is 19th Feb
12:26:49 PM.
I got a very prompt reply at 3.30 PM from you team stating that
providing connection is not possible after 13 days of waiting time.
Thank you very much for you fast and accurate reply.
I am very much disappointed with your response as well as way of
maintaining the relation ship.
Now I came to know that I tried to maintain a relation ship with useless
service provide, no with worst team.
It is degrading you brand name as well as your goodwill.
Any have thank you very much for your worst service.
I need my money immediately. Please arrange for that.
Hope you will escalate this issue to your management in order to save the
reputation of the AIRTEL.
Thanks & Regards,
Balantrapu Venkata Roudri
Tata Consultancy Services
M/s. Tata Consultancy Services Ltd.,
200 Ft. Thoraipakkam - Pallavaram Ring Road,
Chennai - 600096, Tamil Nadu
India
Ph:- 91 44 66169084
Cell:- 91 9790778484
Mailto: [email protected]
Website: http://www.tcs.com%%%%%%%%%%%%%%__/
Experience certainty. IT Services
Business Solutions
Outsourcing
%%%%%%%%%%%%%%__
&--Poornavalli. [email protected] wrote: &--
To: Bv Roudri
From: Care. [email protected]
Sent by: Poornavalli. [email protected]
Date: 02/18 01:19PM
Subject: Re: Complaint Regarding BroadBand Connection -Chennai Area (
Perungudi)
Dear Customer,
Thank you for writing to us at Airtel Telemedia Services.
We acknowledge the receipt of your mail dated February 10 th.
We sincerely regret for the inconvenience that you have
experienced.
Your Complaint regarding Connection not provided has been registered with
the reference number 29678698 and
will be processed by 19-FEB, with in 12:26:49 PM.
It is our privilege to have you as our valued customer & would like to
thank you for your continued patronage.
We look forward to a very warm and fruitful association with you.
For further assistance, please
· Call us at 044 - 44444121
· E-Mail us at - [email protected]
· Fax us at 044 - 42112233
Assuring you of our best of services at all times.
Yours sincerely,
Poornavalli. S
Customer Relations
Airtel Telemedia Services
Go Green:
Take a small step towards a greener planet! Subscribe to eBill now!! To opt
for eBill, log into www.airtel.in and
register for free by clicking on 'Bill Guide' located on the left panel of
the 'My Account' web page. This will take
you to the 'Bill Preference' page where you can select the radio button for
'Receive bills by email'. Please enter your
email id and click on submit or send SMS as startebillfl to 121
from your Airtel mobile. Once you have
Opted for eBill, paper bills will be discontinued and you will receive your
bill via email month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail Received fromBv Roudri
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Dear Customer Care/Airtel Broad Band Team/Management.
I am B V Roudri residing in the following address D.NO.5, I st floor
veeravanchinathan street, Elim Nagar, Perungudi, Chennai-600096.
I Applied for Broadband connection and Paid 500/- to the aritel executive
towards installation charges on 6th Feb.
He told that the connection will be provided with in two working days, but
Up to now I haven't got the connection.
I keep on calling to the Perungudi Area manager Mr. Rajeasekar but I
haven't got the proper or correct reason for not installing the connection.
Finally I called the Airtel customer care they are telling that in my
application there was a comment from the line manager/executive as "address
verification failed". But still i am not having any correct message or
update from the Delivery team. But If ask the Manager/executive they are
telling that everything is fine there is technical problem so they are
unable to give the connection, soon i will get the connection.
Please consider this complaint and escalate to necessary department to
take necessary action on the delivery team and provide me the connection as
soon as possible.
My Details are
Ref NO: 975926
Amount Paid:500/-Rs
Date paid: 6th Feb.
NOTE: If your are not providing the solution for this with in two working
days I need to take the assistance of Consumer Court in order file a case
against your organization.
Thanks & Regards,
Balantrapu Venkata Roudri
Tata Consultancy Services
M/s. Tata Consultancy Services Ltd.,
200 Ft. Thoraipakkam - Pallavaram Ring Road,
Chennai - 600096, Tamil Nadu
India
Ph:- 91 44 66169084
Cell:- 91 9790778484
Mailto: [email protected]
Website: http://www.tcs.com%%%%%%%%%%%%%%__/
Experience certainty. IT Services
Business Solutions
Outsourcing
%%%%%%%%%%%%%%__
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Re: Re: Re: Re: Complaint Regarding BroadBand Connection -Chennai Area (Perungudi)
From: Care. [email protected] Friday, March 12 10:58AM
To: Bv Roudri
cc:
bcc:
Sent by: Care TamilNadu
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