I shop online maybe once a month and have never had a better experience with any other customer service. My first 100bestbuy.com purchase a set of toys for my daughter, the "4 day express delivery" was actually delivered in only 3 days. The toys were perfectly as they showed in the website but one was broken and the remote was not working. I called them right away to exchange the toys.
After 10 times they received the call. While on the phone with the replied, she asked me the order number and then asked me to return the product to our address that was broken and the new toy was delivered in next 8 days at home. I got my new product in 6 days. Very cool! Only suggestion from my side is to make customer care more better.
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