Aquaguard Booster e-boiling
Malfunctioning: Lack of interest in replacing defective spares in warranty period

Negligent customer care – Cheating on the part of Ureka Forbes, Guwahati.

Complaint over poor and absolute dis-satisfactory.

I purchased one Aquaguard Booster, e-boiling water purifier from Eureka Forbes, Guwahati in the month of September, 07. It started malfunctioning and developed with odd smell, bitter taste and with carbon sediment within a short span of 8 months. Consequent upon non stop complaints, the customer care seemed to be least bothered... after a long time the technician came and told me that the Filter candle needs to be replaced at my cost while it is covered under warranty. Now the people are attending the purifier frequently as the purifier seldom supplies drinkable water they are just killing the stipulated period of one year of warranty to run the same with defective filter by cleaning it from time to time but it was not a result oriented one it is just an harassment. Why the defective candle cannot be replaced right now? Are they waiting for expiry of the warranty period to realize the cost from me?..I am still waiting for the action to be taken through Hon’ble Judiciary as to why a newly installed machine requires replacent of spares and if so why it will not be within the warranty period? However I will be the kast person to pay the cost of the candle even it is replaced after the warranty. Their acts frustrating and provocative to invite resentment & anger... I would not suggest Aquaguard to anyone because of its pathetic customer care... really poor service and misleading the customers. Rather it will be appreciated if the same is taken back by the Ureka Forbes, Guwahati as there are every reason to doubt as to whether a new machine was installed as the same was purchased from push selling agents of the pettyfogger company lost the faith of the entire nation as evident from the website of the Ureka Forbes. A few of such serious complaints are being sent by registered post to the :

Managing Director,

Eureka Forbes Ltd.,

Kokan Nagar Cooperative Housing Society Ltd.,

Prakash Narayan Kotnis Marg,

Mumbai – 400016.

Gauri Sankar Nath, Order No. 197/018107 dt.28/9/07.

Maligaon