Dear Sir
Please refer to Final receipt No :111 and invoice No. 062617 for an Aquaguard Total gold nova (S) Water System purification bought on 14th January by cheque (cheque No 266264, DENA Bank) in exchange for My Classic model. The Sales Person was Mr. Manish Singh whose Code No. is 9002015
After working fine for 2 months, on March 10th the machine stopped blinking the green light and would stop only with the yellow light. Water also stopped flowing. After informing FRIENDSHIP who is the service provider in this area, they promptly send me a technician and the flow of water was also restored. However the e- boiling stopped working altogether as it was evident from the absence of the typical boiling sound. Also the soft mild music was replaced by the old cacaphhony of the classic model. After my further complaint, they did send a string of technician but could not restart the e- boiling of the machine. Finally after a long wait the internal unit of the machine was replaced by a new unit. The machine resumed its function with the E- boiling and the original music but it was only for one day. The very next day, it was back to square one. The machine was working but the sound of e- boiling again went missing along with the music. After that the same technician was again sent to look into the matter but he said that he could do nothing about it any more. After that I have ben consistently trying to contact either Mr. Manish Singh or the the Aquaguard office in Andheri almost every day. But surprisingly, Mr. Manish Singh is trying to avoid me by giving false assuarance that it will be done and the office is giving me false hope that a senior technician will come and fix it. So far nothing has materialised. And now since the last two days, the indicator lights are behaving in an erratic manner ; the red light glows for 5 seconds then goes off without the yellow light being on. After 1 minute the green light glows and water flows. I feel it is absolutely futile to complain to the Andheri Office or to Mr. Manish Singh. This game of "cat and mouse "is going on for the last 15 days. You can very well verify with the Andheri office or with Mr. Manish Singh, the Sales Personnel about the number of requests that i have made to them.
I am really tired and frustrated that such a reputed company could go back on its words and not deliver what it so proudly promises i.e. After Sale service and Customer satisfaction. I have been using your Classic Model for the last 10 years and found no serious complain. It was at the insistence of your Sales person that we were convinced to exchange the old model with the new one.
Since the machine has already gone through too many wear and tear as it was opened several times and machine parts changed and also since it is very with in the warranty period, I would request you to kindly replace this faulty machine with a brand new one. But under no circumstances, I am ready to compromise with this machine whose e- boiling section is dysfunctional. I wanted to upgrade my Classic Model to e-boiling technology and therefore went for Gold Nova. I have my misgivings and am now seriously apprehensive whether this faulty machine of mine is really serving the prime purpose for which it has been installed- that is PURIFICATION. I have two little kids and I blindly depend on aquaguard for dinking water. I would thherefore request you most earnestly to see into the matter and replace the machine with a new one.
I have faith on your good judgement and expect a prompt redressal to my problem.
Thank you
Yours sincerely
Sulagna Banerjee
Flt203
25, Linkway C.H.S.
new Link Rd.
OSHIWARA, MHADA
ANDHERI (W)
Contact no. 9820953362
65527136
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