I am to draw your attention to the subject mentioned above and to state that I am using Aquaguard Nova for a long time. But i am constrained to say that your after sales service is deteriorating day by day. This is due to the fact that you are appointing franchises who are totally incompetent. They have no infrastructure to serve your customers and mostly ill equipped to handle the repair job. Your reputation is suffering badly as you leave your hapless customers at the mercy of these incompetent people.
I hereby narrate my outgoing experience to establish my point.
Your present franchise ia Mr. Jayanta Chattopadhyay of 29, L Road, Belgachia, Howrah-711108 whos is supposed to render service to me. My Aquaguard went out of order on 14.10.08.I lodged a complaint with the franchaise on 15.10.08 and he assured to send a mechanic on that date at 6PM.I rushed back to residence before 6 PM on that day so that your mechanic can carry out his job. But he did not turn up. I again contacted your franchaisee on 16.10.08.He sent a mechanic on that day. After checking up the machine he opined that the circuit board needed replacement. He assured me to do the job on the next day and accordingly I took a day off. But to no avail. Neither your franchiasee would semd any communication to me. I gain rang up uour frainchisee on 19.10.2008 by 12 noon. But he again failed. He keeps his mobile switched off. So it is not possible to ascertain what has happened. Your franchisee seems to be quite indifferent to the inconvenience of your customer who suffers badly for dyas together. In this connetion I am to add that I am an AMC with your organisation upto 28.02.11.
I request you to take immediate action against hte franchisaee. I may please be kept informed of the step taken by you.
yours faithfully,
Buddhadeb
Mukherjee
(Jt. Secreatary to the Govt. of West Bengal, Judicial Dept., Writers buildings, kolkata-700001)
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