I LOST MY ATM CUM DEBIT CARD ON 12.11.200 IN SAROJINI NAGAR. I BLOCKED IT IMMEDIATELY BY DIALING HELPLINE AT 08026599990 FOR WHICH I WAS PROVIDED TICKET NUMBER i.e. 200811121743986. THEN I REGISTERED A COMPLAINT IN SAROJINI NAGAR POLICE STATION ON THE SAME DAY.
I APPLIED FOR RE ISSUE OF THE ATM CUM DEBIT CARD IN MY ACCOUNT HOLDING BRANCH AT STATE BANK OF INDIA KALYANPURI ON 14.11.2008. ASST. MANAGER MR. SANDEEP TOLD ME THAT I SHALL GET MY NEW CARD WITHIN 15-20 DAYS. I CONTACTED SEVERAL TIMES ON ATM HELPLINE AT 1800112211 BUT THEY TOLD ME THAT MY REQUEST HAS NOT BEEN FORWARDED TO THEM BY MY ACCOUNT HOLDING BRANCH TILL THE EVENING OF 17.12.2008. THEN I AGAIN GAVE A WRITTEN REQUEST TO MR. SANDEEP ON 18.12.2008 REGARDING THE SAME. MEANWHILE I COMPLAINT (ONLINE THROUGH SBI WEBSITE) ABOUT NOT RECEIVING OF ATM CARD FOR WHICH I WAS PROVIDED COMPLAINT TICKET NUMBER 'CC-1229512779484'. I CONTACTED IN THE MORNING OF 26.12.2008 AT ATM HELPLINE ABOUT THE STATUS BUT THEY TOLD ME THAT THEY HAVE NOT RECEIVED MY REQUEST TILL THAT TIME AND SUGGEST ME TO CONTCT ME MY ACCOUNT HOLDING BRANCH. I AGAIN PERSONALLY MET WITH MR. SANDEEP, ASST. MANAGER OF SBI, KALYANPURI BUT HE DID NOT ANSWER ANY OF MY QUESTIONS REGARDING STATUS OF MY ATM CARD WHICH IS TO BE ISSUED AND TOLD ME THAT I HAD COMPLAINT AGAINST THEM THEN HE WILL NOT ANSWER TO ANY OF MY QUESTION AND SUGGEST ME TO CONTACT TO THE PERSON TO WHOME I HAVE COMPLAINT. THEN HOW CAN I CONTACT A COMPUTER ABOUT THE STATUS IF I HAVE SUBMITTED MY REQUEST TO HIM. HIS BEHAVIOUR WAS NOT GOOD. PLEASE HELP ME AS I AM HAVING A GREAT PROBLEM BECAUSE AFORESAID BRANCH IS VERY FAR AWAY FROM MY HOUSE AND EVERYMONTH MY SALARY IS BEING DEPOSITED IN THIS ACCOUNT. TO WITHDRAW THE NEEDED MONEY I AM UNABLE TO GO TO THE AFORESAID BRANCH EVERYTIME.
PLEASE HELP ME.
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