I have received a booklet with my ICICI Credit Card Bill saying that a product called Digital
Pocket Recorder is cost 1950Rs. And the booking telephone number is "1800 1800 300".
I booked that Product and the company is AVA Merchandising Pvt. Ltd. on 1st week of June
and i got a order No. IC19213. They told me that i will receive the product with in a week by First Flight
Courior. And immediatly they deducted a amount of Rs2020 from my ICICI Credit card.
Till August i did not received the product and i called up to the support team on 18th Aug
on 8001800300. They said i will get the part with in a week or so.
Date Executive Name Answer
26 Aug Sourabh Jain He said i will receive the product with in the weekend, because they says when couriour guy came nobody was at my address, but in my place there are 4 courior company located and i have checked with all of them by my name and address whether there is any courior in my name and address. But i got the answer that from June to till that date there is no courior in my name is recived them.
01 Sept Noor He requested me to wait for another 1 week as they are sending the product again.
08 Sept Ankita When i asked about the product they said it is out of stock and they said me to choose another product. But there were no product for the same amount if it is more then i need to give more money. So i choose to get my money back. they assured that with in 21 working days i will get the money back. And they said i will get a call from the account department with in 48 hours But till this date (26 nov) no calls received.
14 Oct Noor Says i will get the money surely by before 10 nov. Said i will recive cheque only, they wont re-direct the money to my ICICI Credit card.
12 Nov Sourabh Jain said final date that i will recive my money by 20 Nov.
26 nov Ankita said we can not commit when can you get your money. Our account department or senior will call you within next 48 hours and will tell you the date.when i asked tell me the exact date she just kept silent, i told her that i am recording all the calls and i have noted all the dates and names she disconnected the phone. Again i called now another Girl picked the phone.
26 Nov Nikita She also said NOBODY can commit when can i get my money. She said senior will (2nd call) call me within 48 hours. And she made this is a special case.
As i searched about the company, AVA Merchandising Pvt. Ltd. i got many same complaints about this company and everyone says AVA Merchandising is CHEATING THE PUBLIC.
Kindly take any action.
Thanking you
Arun S
0 comments