Dear Sir,
I am forced to approach consumer forum as i am not able to set solution or final decision from Axis Bank. I have mentioned case history. Would like your intervention to solve this case.
Case History:-
I had taken car loan (Car loan no AU0040100076193) in the month of June. I had also availed the faclility of ECS with Citibank. ECS was supposed to have start date of July. The same did not happen. On enquiring with Axis Bank officer who is deployed on Laxmi Motors Mira Road, i was informed there was some problem with ECS facility between Axis bank and Citi bank. From that month onwards the payment of EMI was made through cheque. In interim i tired calling branch of Axis Bank and Laxmi motors asking for fresh ECS faclility, but the nobody even bothered to help me out. From Aug to till date i started keeping Zero balance in my citi bank account just to avoid double payment from my side (as i was also making the paymnent thorugh cheque). Now all of sudden in the month of June collection agency of Axis bank has informed me about the outstanding interest due of 9000/- and odd Rupees. My questions are :-
1) Why was the overstanding interest due was not communicated to earlier (i.e. from Aug to June).
2) There was no communocation of any sort of ECS failure of interest due from Axis bank to Client
3) If Axis bank claims that they have done the same, then i would require the details.
My only point is Axis bank is not going to communicate the oustanding interest due then how come customer will know about the same. If it's eastablished that they have communicated the same and if consumer forum agrees that i have to pay the total outstanding payment, i will not negate the same and will make the total payment.
Thanks and Regards
Sujit Ganiga
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