Hi,
I'm an Axis bank credit card holder and I've been an Axis bank savings account holder for some years now. I've had a very good relationship with the bank, until I got hold of the credit card. I used it 3-4 times, if i remember correctly and I paid some amount too. Axis bank never sends me the statement. I left some outstanding amount to pay and a female called up from Mumbai. She asked me why I did not pay the amount and I said I need the statement, or I am not going to pay. With all the difficulties in making her understand in the Hindi bits and pieces I know (Axis bank customer care executives speak only hindi, and that too in a way that no one else in India will understand), she agreed to send me the statement right away. I did not get it, and then in the last 4-5 months 2 more girls called me up with the same issue, and all of them promised me to send me the statement. But now, suddenly I can see that the outstanding amount plus the interest accrued (I think, because after these many months, I've lost track of what I had spent) being taken away from my savings account!!! This looked ridiculous to me, and I doubt the legal aspects of that too. I would appreciate help in solving this problem, and I'm ready to take Axis bank to court if needed as I don't think anybody has the authority to take money away from my bank account without my consent.
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