Inconsumercomplaints.com » Miscellaneous » Review / complaint: Axis Bank Credit card - Its worst customer service | News #110053

Axis Bank Credit card
Its worst customer service

Before taking Axis Bank Credit card, i visit so many forums and find that its service is not good even my frds also suggest me not to take its card but i was thinking that after UTI, Axis bank will handle it properly but only name changes, performance is still same, even get worst.

I am giving this information because i don't want anyone to be mentally tortured like me.

I can say simply that axis bank is giving worst service. If bank will go in the same manner, very soon it will lose its most of the customer.

Almost all the bank give facility to apply for BT over the phone and after 3 or 4 days customer receive its DD, but in Axis … it check all the patience of customer.

First time, for BT, I send a form on 9th of April and from customer service, I get this information that they don't receive it so I asked to send it again,

Second time, I send it on 23rd of April, now they told me that ur total credit limit of other bank is not mentioned in the card statement that is simply impossible as we all know that in every card statement, credit limit is very clearly mentioned, fine again I asked to send all the documents.

Third time, I send it on 5th of May, and after 18 days, on 23rd of May, I receive a SMS that a DD has been dispatched to me, I was happy that after getting such a great pain, finally I will receive BT DD but sooner my expectations of getting DD turns into bad dream. When I don't receive it, I call on 28th of May, no proper feedback was received. Finally I give a complain on 9th of June and again no reply. Finally on 24th of June, I receive a mail that my DD has been returned and cancelled so I need to send all documents again.


Company: Axis Bank Credit card

Country: India

Category: Miscellaneous

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