I have a Savings Bank Account (No. 501010100017763) with Axis Bank at Jajpur Road Branch [MICR Code: 755211002], Jajpur Road - 755019; ORISSA. This is online connected as I have been transferred to KOLKATA recently. Every fortnightly I am checking my balance. On 08-08-2008 when I have checked my account, it was found that on 21st July'2008 there were two Internet transactions bearing Transaction Nos. ICONN/4983346/063010200010469/210708/120 & ICONN/4983247/063010200010469/200708/120 of Rs. 22, 000.00 & Rs. 50, 000.00 to an unknown account. This is totally fraud and I don't know about this transactions. Never I have leaked my password to anybody and never I have replied any fraud Mails. Also I have never done any Internet Transactions through my account.But, the Bank is trying to blame on me. One thing to note that, on 8th August '2008 when I, ve checked my Account then the message appears that "I've last logged in on %_ June '2008", but I've forgotton to take a print of that. Now I can't take a print out as the Bank has already closed my online transaction. My point is that on 21st July '2008 when the incident occured before that I've logged-in my account and on 21st July '2008 I've not logged-in.
This is shear proof of serious security system failure of on-line transaction of Axis Bank. When I've enquired one personnel of that Bank, I got the news that one Sanjeev Kumar Garg has transfered this amount to his HDFC, Khurja Branch.
In this regard I want to know what I' ve to do now to reimburse the amount to my account as soon as possible. I've already send mail to the Bank & get a answer. Also an written application has been received by Axis Bank, Kolkata Branch.
Please help me/suggest me what I've to do now?
Thanking you and hoping you to take action immediately.