Very bad service at Baby Memorial Hospital, Calicut
Hi,
My father is admitted due to illness at Baby Memorial Hospital, Calicut, Kerala, India. This is from teh experience of him.
He was asked to pay an advance amount at teh time of admission! A patient coming with some pain or illness need to pay first! Then he was taken to room, a place where 100s of people live together. Some were having serious illness, some having spreading Chikkun Gunia fever etc. And my father asked for a better independednt room, but authorities said that all rooms are full and patients who have even serious illness tahn him are waiting to get a room. As my father is a very honest and humble person, he agreed with the unclean, congested general ward!
Then comes teh next headache!
I have taken parental insurance policy for my dependent parents. I thought it would be helpful to them incas of any hospitalisation when I am not around.
But it has become a headache to my parents now. During my father was there at Baby Memorial Hopsital, he was asked to pay some advance, room charges and all the medicine charges even if he is insured, and was carrying the insurance certificatre with him. What is the need of an insurance if the patients are asked to pay everything, and more over some advance amount too because he is insured! This treatment was at Baby Memorial hospital Calicut, and teh hospital authorities were non coperative withe the patient and the by stander.
Patient was asked to wait 6 hours after discharging from the room. They explained that they are waiting for a reply from ICICI Lombard to get the bills claimed. They explained that tehy have to get soem advance amount from patient because they are not sure if they get all the bills claimed!!! He was asked to wait the whole day at the reception, and even after that they gave a reply that they are still waiting! Atlast my parents had to decide to go home. My father was so tired by that time, due to illness and the strain given by the hospital authorites.
Just imagine, this is the situation of a dependednt parent when his/her children are not around to help them!
He demanded to speak with any of the executives, and he was sent to HR executive. A lady who was not all suitable for that chair! She did not even listen to my father and brother, and sent to some other person.
My brother just read the form which tehy sent to ICICI Lombard, and saw that they have put 10000 rupees including Deluxe Ac room rent!!! My father was admitted in a congested room with no place to turn around, and the hospital authorities are refunding from Insurance around 5 times of the amount which was spent by father. Anyways, it was too late for my father to stay at hospital just waiting for a reply, and he decided to go home. No consideration was given by Baby Memorial hospital to a old person who was sick, and they made money out of his illness!!! Moreover I have to pay the insurance premium, and the lkimit will be reduced by whatever amount this hopsital is making out of it!
I am really fed up of this, and i suggest nobody go to Baby Memorial Hospital, Calicut!
0 comments