I took an motor insurance policy from Bajaj Allianz for the period from 19th March to 18th March. The policy no. is OG-08-1101-1801-00033749, which was taken in the name of my father, Mr. Satish Chander Goel. While taking the insurance policy, the agent didn't communicated any excess clause to me under which whenever i have to file a claim, i need to pay Rs. 6400/- as processing charges in addition to Rs. 500 normally claimed by the Company. The total insurance premium paid by me is Rs. 6483/-. The cover note given to me at the time of acceptance of the insurance policy didn't specify this clause and the column mentioned in excess column was kept empty. I tried to contact the customer care department also and i was send the scanned copy of the inspection report which mentioned this clause. Unfortunately, one copy of this report was also given to me but i misplaced that to verify the details as per my copy is reconciling with the scanned copy sent by the Company. But i clearly remember that this clause was not mentioned in the inspection report and neither it was communicated to me. I have tried to convince the customer care department and underwriting department about this fact but all in vain. I request you to take necessary action against this complaint.
The claim no. is OC091101180100014237 and the total amount paid by me is Rs. 11708 (including the processing charges of Rs. 6400/-)
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