Dear sir
I am an unfortunate guy reason I have an chetak wonder gear scooter DL 8S AF 1645 which I had purchased three years back and it rolled approx 6000 km only, it started giving trouble during shifting gear and also sometimes during driving. I always serviced from bagga link Rithala, Rohini, Delhi workshop.
As I went to Bagga Link to rectify they checked and told gear parts has to changed – but the parts is out of stock and when ever it will be available I will be informed, in the mean time many days passed I also enquired about the availability, after many days wait ultimately that parts arrived and I handed over the scooter to bagga link, ritala on 21.9.2008 and supposed to take delivery at the evening. I went to take delivery and was told one parts has been changed but the problem is not rectified and gearbox has to open and asked to deposit Rs.500 which I did, and also told that parts is not available now and may be available in 10-12 days, after 20 days or so I got call that gear box was opened one part has been changed and one more parts has to be changed that is not available and only god knows when that will be available. I was told that scooter is 95% ok take delivery and when parts will be available they will inform me,
I was not interested to take delivery of an incomplete work. I spoke to Mr. Satwal G.M Bagga Link, he spoke to the counterpart over phone and told me same thing that scooter is 95% o.k and better take delivery when parts will arrive they will inform me. I was not interested to take an incomplete unprofessional delivery from bajaj, but I went to the workshop, superviser gave me a short ride problem was there and I was told to pay Rs.1500, as I told why I should pay the amount when my scooter is not repaired properly what ever you have done is not my look out, I want only my scooter should come out of service center in 100%. I was told I have to pay or left behind the scooter for un specified number of days till parts arrive. It was 12.10.2008.
With such a frustration for so long time I decided to take delivery and kicked the scooter and drove about 1.5 K.M. IT was absolutely absolutely not in a position to drive at road it was giving big – big JHATKA– how come reputed bagga link confirmed me it is 95% ok. Scooter is lying at the Rithala any one can check my COMPLAIN.
As I was sick with the happenings I spoke to Mr. S.S.Yadav, Bajaj Spare parts division on 25.10.2008 he promised me to resolve my problem in weeks time and he called me on 05.11.2008 that the parts is available somewhere in Delhi. I requested him to pass on the message to bagga, Rithala. To my surprise when I called Rithala to day they told me that what Mr. Jadav has told is not the required parts. AACHA MAJAK HAI. Mr. Yadav doesnot have requisition for the required parts, may I help you in your internal job. AS YOU PEOPLE ARE NOT BOTHERED OF MY CASE.
REQUEST TO BAJAJ AUTO LIMITED – AS YOU PEOPLE STOPPED MANUFECTURING THIS MODEL AND PARTS ARE NOT AVAILABLE I AM SUFFERING MENTALLY FOR THIS FOR PAST THREE MONTHS FOR NO FAULT OF MINE, I DON’T KNOW WHEN MY SCOOTER WILL BE REPAIRED AND IN FUTURE IF ANY PARTS WILL BE REQUIRED THEN I WILL BE IN SOUP. PLEASE TAKE BACK THIS SCOOTER AND REPLACE ME WITH A MODEL WITH WHICH I WILL LIVE PEACEFULLY. I AM SERIOUS – PL. SEGGEST. FOR YOUR INFORMATION I HAD A BAJAJ SUPER WHICH I DROVE 1, 30, 000 WITHOUT ANY MENTAL TORTURE AS YOU ARE GIVING ME NOW. PL. REPLY ME IMMEDIATELY
Thanks
MRIDUL BHOWMIK (MOB – 9810301982)
PLEASE NOTE: As my scooter is lying in workshop for about 50 days and there is no concrete reply from any one, whome I should approach – should I approach consumer court for the mental torchur I am suffering with –advice.
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