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BEST AC Bus No. AS-2

I regulary take a bus fro Goregaon (East) Western Express Highway - Vanrai / MHADA Colony bus stop. This is my routine for last 3 years. On the bus stop it is written that BEST AC Bus No. AS-2 will stop at this stop. However, the drivers & conductors of this bus done seem to bother and dont stop their buses at this bus stop.

I have asked reasons for the same and they say that they are not aware that this is also a stop. The inspectors dont seem to be vothered and hence we have no option left but to complaint.

Pls take a note of this COMPLAINT as this is very srious and affects are timing to reach office.