Hey guys.
i am really exhausted, narrating this story to atleast 50 Barclay's Customer Executives.
i had a Barclays' gold card and did an online transaction of 599 Rs in August. (why did i do??) i got it in my statement and i paid with a Citi Bank Cheque and Money got debited from my account and I still have that entry in Citi Bank Account to Barclays.
For some reason, I got a new card from Barclays next month -- Times Barclays Card... and i have till date never taken it out from my closet forget using it.
Next month i recieve a statement asking me to pay 599 Rs, i called up Barclays innumerable times since, some customer executives showed empathy, some did not pay any heed while some ACKNOWLEDGED the payment being done and promised to solve my issue, but TILL DATE its not resovled and now all put together with late payment fees and others, its gone to 4000 Rs. Barclays have been irritating me with their IVRs and lots of personal calls, threatening about low CIBIL score and lots of funda.
My COMPLAINT NUMBER IS 290274 with Barclays Credit Card India.
I am looking for some genuine advice and also praying somebody from Barclays read this and solves my issue
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