Let me start with the statement “I am really disappointed for having chosen Barclay Credit Card”. I have been holding this card since July 07. I have always been paying my complete dues on time and every time.
However I continue to receive calls from our collection agent at every odd hour for the payment. To mention about the recent incidents, last month I had dropped the cheque of the due amount at least 4 working days in advance, but due to some strange reason the payment was not received on due date and I was forced to pay it online. This ended me making 2 payments for the same amount due. This happened in the month of July.
The saga is repeated for September month as well. I have deposited the cheque for the complete due amount as per their last statement on 10th of August for a payment which is due on 15th August. However the payment got debited from my account on 20th August.
I have still more surprise in store which unfolded when i recieved my statement, i was levied late payment charges interset charges.
I have called several times to their customer harrasment centre which they call as customer service centre to lodge the compliant but of no use, i have written emails both to thier india office as well as UK office. Thankfully my email was acknowledged from their UK office, but its indian office is still to open their mail box.
i strongly believe that such banks knowingly delay the cheque collection process so as to levy hefty fine from customers who pay in time.
Is this the way a leading Bank operates?
I have few questions to be answered.
1) What is the process you follow to track the cheque collection from various drop boxes?
2) What you expect a customer to give you a proof for having dropped the cheque on time?
3) What will make you believe from a customer who repeatedly tells about the payment being made and also gives the cheque details?
4) Can a customer like me be paid for unnecessary mental harassment?
5) Add to this will be the late payment charges you will be debiting for no fault of the customer
Just to reiterate here I have dropped the last month’s cheque at B N Putallingaraju, Jayanagar 4th Block, Petrol Pump on 10th of August at approx 10 AM.
In view of this extra ordinary treatment by Barclay Bank, I request the following:
1) Please put me in DND List. My contact No is 98805 77404
2) Please cancel my cards, of course I will pay the amount due towards merchandising not the late payment charges if you are levying any.
I expect an early response.
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