New Concern,
I am Barclay's Card holder, XXXXX 8415. I received a call from Barclay's card priority circle on 20 Sept. They told me about Welcome offer without mentioning about charges. As they mentioned this offer is absolutely free for selected customer. I got a confirmation call for the same but they even didn't mention anything about charges. But now as my statement generated charges of Rs. 6741.00 has been added as some welcome offer fee for one time as executive's words. I have complained to Barclay priory circle and Barclay customer care and requested both of them to cancel this offer. But still I haven't received any confirmation call for the cancellation of the same. Even I called customer care but they are not updated with my card's status about welcome card offer cancellation. My Barclays's card payment date is 28 Oct. I will pay rest of the amount before 28 Oct. I am not going to pay Rs.6741.00 amount as, after the charges were imposed I stopped using the same card. Also I never availed any offer from welcome offer till date.
Please find the detail of call's which I made to cancel this offer.
Sr Advisor Date
1 Viral 23-Oct-08
2 Gireesh 23-Oct-08
3 Advisor (I forgot his name) 20-Oct-08
4 Team Supervisor (I forgot his name 20-Oct-08
5 Manager (I forgot her name) 20-Oct-08
6 Sonal Not Remember
7 Hanif (Team Supervisor) 13-Oct-08
8 Rini Not Remember
9 Ranji 12-Oct
Hanif have sent my complaint (Complaint No. CAS156272-2D109U) to Barclay's priority circle on 13 Oct. As the mentioned my complaint we will solved in with in 7 t0 10 days but still my complaint is not preceded. Now I am calling to Barclay’s customer care. They are not treating well.
I am totally in a tensioned & miserable condition for last 20 days all because of Barclay’s mistake. But Barclays is not giving any priority to this matter.
Thanks & Regards,
Amit Khare
[email protected]
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