Dear Sir,
I have applied for an Credit Card with Barclays in the month of Feb at that time i got an SMS from the company saying my card has been approved and it will reach you in 15 days time, I have not received the card but i got the statement for the period of march 08 to April 08 for Rs.3, 770 Dr. i have intimated the same to the bank and requested to check the same. they have not resolved the problem till date (December) i have called them more than 100 times till now and has sent good number of emails also to them to solve the issue. i am pasting one of my latest email to the Head Services, but i dont see any action as i am still getting calls from their collection dept to pay and SMS's on my mobile.
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From: Srikanth K [mailto: [email protected]]
Sent: Tuesday, December 16 5:27 PM
To: Head Service
Subject: FW: from Srikanth K: Card No.4339480904902523
Dear Ms. Meera Rawat,
I have escalated this issue more than 100 times till date and I don’t have a proper answer from your bank end.
There should be an limit for everything, if I am not having an answer within 24 hrs of this email, I will take it as an confirmation that I can go for Consumer Forum and file a case against Barclaycard.
Today 16th of December I have again received an email statement from your bank, and I even got a call for collections. There is even an SMS for the payment. And there was a award also which is given to me saying “Final Notice: Your credit facility has been withdrawn. Please pay Rs.4696.49 immediately. You have now been negatively registered with the credit bureau.”
Do you belief I need to accept all these.
Regards
Srikanth K (SK)
Asst. General Manager - Operations
Summit HR World Wide
Mobile (91) 9975496308
Desk 020-40172732
[email protected] | www.summithrww.com
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From: Srikanth K [mailto: [email protected]]
Sent: Monday, December 01 12:29 PM
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'
Subject: from Srikanth K: Card No.4339480904902523
Dear Sir,
Hope this is my 100th email in regards to the statements I am getting, FYI to give an brief history, I have applied for Barclaycard in the month of February I have not received any card from the bank, unfortunately I have received an statement for the period of
1. Mar 28 to Apr 08 with reference No.00000000011705 for Rs.3770.00 Dr.
I have immediately called your customer care for the same, they said they will look into the matter and come back,
2. May 08 to Jun 08, for Rs.4, 266.82 Dr.
I have again called your customer care for the same, again the same answer we will look into the matter and come back – apologize for the same.
3. JUL 08 TO Aug 08 for Rs. 1, 856.05 Dr.
I have again called your customer care, to understand why there is a change in the amount due and why the statement is still coming, again the same answer “We will look into the matter your query has been sent to the concern dept, they will come back to you with answer.”
4. Aug 08 TO Sep 08 for Rs.2488.94 with a note : “**UrGent reminder** YOUR ACCOUNT IS NOW 2 PAYMENTS IN ARREARS. YOUR ACCOUNT IS SUSPENDED UNTIL A PAYMENT OF AT LEAST rS. 360.00 IS RECEIVED. YOUR
ACCOUNT WILL BE TERMINATED IF YOU DO NOT PAY IN THE NEXT 30 DAYS. PLEASE CONTACT US ON 6000 4444 OR 1800 233 7878 (FOR mtnl & bsnl USERS).”
Again I have called your customer care to have an update, the same answer – we will look into the matter and will come back
5. Sep 08 TO Oct 08 for Rs.3, 140.19 Dr. with a note : *Final noti¢e** YOUR CREDIT FACILITY HAS BEEN WITHDRAWN. PLEASE PAY Rs. 3140.19 IMMEDIATELY. PLEASE CONTACT US ON 6000 4444 OR 1800 233 7878 (FOR mtnl & bsnl USERS).
Again, I called your customer care, this time they have given me an complaint number too “ CAS 181713 – 7GIT6M” this was on 23rd of October saying this will be solved at any cost within 7 working days.
6. Oct 08 TO Nov 08, for Rs.3857.08 Dr. with a note : **Final noti¢e** YOUR CREDIT FACILITY HAS BEEN WITHDRAWN. PLEASE PAY rS. 3857.08 IMMEDIATELY. FAILURE TO PAY WILL RESULT IN NEGATIVE REGISTRATION AT THE CREDIT BUREAU. PLEASE CONTACT US ON 6000 4444 OR 1800 233 7878 (FOR mtnl & bsnl USERS).
Unfortunately I have called your customer care again, they have given me a new complaint number – “CAS-488098-D 24XRR” as I have complained that I am getting calls for payment of the dues, the same answer – we will look into the matter and come back to you.
Now tell me on what to do.. should I go and to consumer forum and complain on the same and to media on how you guys are troubling me. I would be forwarding the same email in another 24 hrs to an news paper to put this in their paper, along with all the statements as proof.
If you need any further information please feel free to reach me.
Thanks and Regards
Srikanth K (SK)
Asst. General Manager-Operations
Summit HR World Wide
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This was my last email to them.. Request you to kindly help me to get out of this ASAP.
your help in this regards is highly appreciated. i am presently in PUNE and i can be reached at 9975496308 Thanks and Regards, Srikanth K
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