Hi,
My name is Amit Sisodia and I have applied for the Barclay credit card in Feb.
on 11th March I received message that card is send through courier AWB # 44081740522, i was keep waiting for courier, but again I received a message that my card was send back to Bank.
After that I have not received any credit card from Barclay bank. Barclay bank has been sending credit cards statement and sms on my mobile since 3 months. Bank customer care service is continuously calling on my mobile for payment approx Rs 2957.64 /-
I called on customer care no. for complaint approx 3 week ago. Barclays customer care executive has told, your complaint has noted and we will forward to respective division and investigate the same and revert bank to you.
But I am receiving rapidly phone call and sms from from bank collection department that you have to pay due amount. I have tired his call and SMS.
I need some below clarifications from Barclay.
1.How can courier company was not able to trace my home address while the statment is coming on the same address since last 3 Month.
2.You have the worst customer care I have ever deal. Never received any clarification from customer care, Why they have mentioned phone nos on statment which are of no use
3.I do not have any phone no. where I can have the clarification and can trace my card.
4.I never received any satisfactory answer from customer care. Either told to me to call on another no. Nos on which I called was 60004444 / 18002337878 and one another no which was told to me by your executive was 0124-6752222 (which remain always busy)
5.Never received status of complaint / request no. which I have made, request no is 6844546.
I am really disappointed with Barclay's service. I show interest in Barclay as i Know this is best bank of U.K but I feel sad to say that this is worst in India.
I do not have any problem in paying the amount, but i want to make clear that i would not pay until i received my card.
I am also not going to pay for the late payment fee which is already included in my last 2 month statement. I need statment to revise after removing all the late payment fee and send along with my card.
Hope to lishen from you shortly.
Regard
Amit Sisodia
Cell no # 9212233938
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