Head Service Governance- Retail Banking & cards (India),
Barclays Bank PLC, Retail Banking Division,
601/603, Ceejay House, Shivsagar Estate,
Dr. Annie Besant Road, Worli,
Mumbai- 400018
Dear Sir / Madam,
This has reference to my card no 4339487477530276 and my complaints
to you on 30th June & 9th July and your reply dtd. 30th June.
So far there has been no response to my grievence from your end.
However, I am being repeatedly harassed by your people for the payment of the bill even though I have made it very clear that the payment in full would be effected upon redressal of my complaint. On an average I am recieving 15 calls per day from your call centre people regarding clearing of the bill. This has become a total nuisance to me. There is a mistake in the billing amounting to more than Rs.7500.00 which I have brought to your notice and instead of rectifying this or adressing this issue you have resorted to gimmicks and harassment in the guise of recovery.
Please be asuured that I will make the payment only upon satisfactory redressal of my grievance. I reserve my rights under law to take appropriate action if you continue to harass me further.
May I hope to get a favourable action from you?
Regards,
Anand M.
9900247991
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